The Google productivity tools your team already knows and loves. With the IT support your business needs.
Your staff already reach for Google Docs when they want to collaborate. Gmail is their go-to email. Why force them to learn something else at work? Give them the familiar tools they prefer with proper security, expert support, and professional management across your Australian and New Zealand operations.
Australia’s #1 mid-market MSP for 8 years running, Cloudtango.
800+
AU Organisations trust First Focus
ISO 27001 Certified
Certified But Vendor Agnostic
When the tools your team prefers become the tools your business runs on, everything changes. The familiarity means faster adoption. The built-in collaboration means faster decisions. The professional setup means you’re in control.
Your team works together in the same document at the same time. See edits as they happen. Comment and resolve issues instantly. Work gets finished faster when everyone contributes simultaneously instead of waiting for email rounds.
What this means for you: Decisions happen in hours instead of days.
Your team in Perth collaborates with your team in Auckland as if they’re in the same room. Everything works the same whether someone’s in the office, at home or travelling. No special setup required.
What this means for you: Flexibility for your team doesn’t mean friction for your business.
Keep all your work in one secure place with cloud storage. Access and share with teammates whenever you need it, from your computer, phone or tablet. Everyone works from the same current version.
What this means for you: Your team finds what they need, when they need it.
Gemini lives inside your tools and understands your business context. Summarise email threads, draft documents using your company information, spot trends in your data. No separate chat window.
What this means for you: Every person gets assistance that understands your work.
Your data stays protected with the same security systems Google uses to protect governments and banks. Threats get detected and blocked 24/7 before they reach your team.
What this means for you: Security works in the background, not keeping you up at night.
Everything your team needs in one place. No juggling multiple subscriptions or vendors.
The Google suite of productivity tools is powerful, but the difference is in how it’s set up, managed and supported. You can buy Google Workspace directly from Google today. What you can’t buy is:
Google builds excellent software. We make sure it works for how your business actually operates.
The right platform with the wrong support still fails.
Here’s what changes when Google Workspace is backed by a team that’s invested in your success.
Deployment isn’t adoption. Your team gets training that’s relevant to their role, not generic tutorials. Support staff are available during the transition to answer questions. Change management ensures enthusiasm, not resistance.
What this means for you: You realise the ROI immediately because your team embraces the change.
Your semi dedicated support team learns your systems, your workflows, and your people. When you need help, you speak to someone who already understands your environment. No explaining your setup to strangers every time.
What this means for you: Support that feels like an extension of your own team.
Google provides the tools. We configure them correctly for your industry and compliance requirements. Settings are actively managed and monitored 24/7. Threats get blocked before they reach your team.
What this means for you: Protection without needing to become a security expert.
Your Brisbane team gets the same response time as your Perth office. We have engineers in every Australian state and New Zealand. As you grow into new locations, your support scales with you.
What this means for you: One partner across all your locations, with consistent service no matter where your team works.
Month-to-month contracts mean we earn your business every day. If we’re not delivering value, you’re free to leave. No penalty fees. No negotiating your way out of multi-year commitments.
What this means for you: You stay because you want to, not because you’re trapped.
F-Connect gives you real-time visibility into tickets, projects, and spending. See which licenses are being used and which are sitting idle. Track performance and make informed decisions about your technology investment.
What this means for you: Your IT budget has clear accountability, not mystery costs.
INTRODUCING THE F-CONNECT APP
Your IT environment becomes transparent. F-Connect gives you direct access to the engineers managing your infrastructure, with real-time insights into performance, costs and security.
What you can do with F-Connect:
F-Connect keeps you informed, connected and in control of your technology, wherever you are.
CloudTango, a leading authority in the Australian IT industry, has recognised First Focus as the #1 MSP for mid-market businesses for eight consecutive years. This prestigious ranking reflects our dedication to delivering innovative IT solutions and our commitment to exceeding customer expectations.
We’re also proud winners of the Channel Partners MSP 501 program, which recognises the world’s most successful and innovative managed service providers.
Our clients stay with us because they see the difference. Faster responses, fewer issues, and a support experience that actually feels personal.
Here are just a few ways First Focus has helped mid-sized businesses like yours thrive.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
The technical work happens over a weekend, typically 48-72 hours. Your team experiences minimal disruption because the heavy lifting occurs outside business hours. Full adoption, where your team is comfortable and confident with the new tools, typically takes 30-60 days. We provide support throughout this period to ensure everyone settles in smoothly.
Everything comes across. Your emails, calendar history, contacts, and files are migrated completely. We use enterprise-grade migration tools that preserve folder structures, permissions, and metadata. Your team will find their work exactly where they expect it. Nothing gets lost in translation.
Absolutely. Migration doesn't mean everything changes overnight. Many businesses run hybrid environments during the transition period, keeping certain legacy systems while moving other functions to Google Workspace. The goal is to improve how you work, not to force unnecessary change. We help you make informed decisions about what to migrate and when.
Change management is built into our process, not bolted on afterward. Your team receives training relevant to their specific roles, not generic tutorials. We provide support during the first weeks to answer questions as they arise. Most teams tell us they wish they'd made the switch earlier once they experience how much easier collaboration becomes.
No. That's precisely what our partnership provides. We handle user management, security configuration, license optimisation, and ongoing administration. You get access to certified specialists across security, cloud architecture, and strategy without the recruitment challenges and overhead of building an internal team.
Your agreement is month-to-month with no lock-in contracts, which means you maintain complete control. During quarterly reviews, we actively look for optimisation opportunities. If you're paying for licenses that aren't being used, we'll recommend downgrades to save you money. Our job is to ensure you're getting value, not to maximise license sales.
Your dedicated support team monitors the migration actively and is available immediately if issues arise. Most potential problems get caught and resolved during our planning phase, well before the actual migration weekend. After you're live, the same team continues to support you. They know your environment and can respond quickly to any concerns.
Talk to a Google Workspace expert.
Book a free assessment with our team. No sales pressure. No commitment required. Just an honest conversation about where your technology helps and where it holds you back.
What happens next:
We’ll schedule a brief call to understand your business and current setup. Then we’ll provide you with a clear picture of what’s possible, what it would cost, and whether Google Workspace makes sense for your situation. If it’s a good fit, we’ll walk you through next steps. If it’s not, we’ll tell you that too.
Our specialists take the time to understand your setup, your goals, and your pain points before recommending a plan.
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