Join Ross Sardi, CEO at First Focus, and Brendan Ritchie, Chief Growth Officer, in this engaging conversation recorded at IT Nation Connect Orlando. Brendan shares his 20-year journey with content-led marketing—from scrappy blogs with no budget to leading a video-first strategy/
Episode Highlights:
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Around 20 years ago, the idea of content-led marketing wasn’t as mainstream as it is today. For companies with limited resources, like the 10-person tech company DTS mentioned in the discussion, it became a necessity rather than a choice. With no significant marketing budget, blogs emerged as an effective way to create buzz and foster brand visibility.
The key wasn’t just producing content but creating thought-provoking and sometimes contentious blogs. These pieces didn’t aim to provoke for the sake of it but rather to offer data-backed opinions that added value to readers. For example, when a merger or acquisition was announced in the industry, a blog might dive into its implications—good, bad, or challenging—for customers and the sector at large.
One-off content pieces rarely make an impact. It was the consistency of effort over months and years that established authority and trust. By regularly engaging with industry news, commenting on developments, and linking back to original blogs, a loyal audience grew.
As the digital landscape evolved, so did content formats. Blogs, while still relevant for SEO, began to share the spotlight with videos and podcasts. The shift wasn’t just about following trends—it was about meeting audiences where they were and how they preferred to consume information.
Short-form videos with subtitles have particularly gained traction. With many viewers scrolling social media in environments where sound isn’t an option, subtitles make content accessible and engaging.
Video content serves multiple purposes:
However, video requires a polished approach, especially for brands positioning themselves as premium. Quality over quantity is the mantra—better to release fewer high-quality pieces than to churn out mediocre content.
Podcasts are another format that has exploded in popularity. They offer an intimate, on-the-go consumption experience, whether commuting or multitasking. While many podcasters start with audio-only content, video podcasts add a new dimension for platforms like YouTube.
AI is reshaping the content landscape in profound ways. While the technology can streamline processes and increase output, the discussion emphasized an important distinction: AI can assist in creating content, but quality is still king.
Here’s how AI is being used effectively:
One of the perennial challenges in content marketing is attribution—understanding how each piece of content contributes to the sales funnel. While tools can track clicks and conversions, they often miss the nuances of multi-touch journeys.
Marketing isn’t just about acquiring new customers—it’s also about retaining existing ones and engaging employees. For businesses like Managed IT Services Providers (MSPs), content can:
In an era of content overload, standing out requires a relentless focus on quality. Whether it’s a blog, podcast, or video, the goal should always be to educate, inspire, or entertain your audience. AI can assist in the process, but it’s no substitute for genuine, human insight.
As businesses look to the future, the integration of AI, multi-format content, and a deeper understanding of audience preferences will shape the next wave of content-led marketing.
What’s your take on the evolution of content marketing? Have you embraced AI, or are you focused on traditional methods? Share your thoughts in the comments below or reach out directly—we’d love to hear from you!