Apple devices are incredible straight out of the box, but that’s the tip of the iceberg. The fleet management and security capabilities are mind-blowing, but you need an expert to execute and manage this professionally. It’s what’s been mastered over 15 years, so you’re covered.
Australia’s #1 mid-market MSP for 8 years running, Cloudtango.
Proactive support and fast response times for a capped monthly price. Consider First Focus your strategic partner, ICT management department and personal support team but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of proven and specialised organisational support services.
✓ A highly-certified Apple support team working for you
✓ Whole-organisation cyber security expertise protecting your environment
✓ Incident management tied to an agreed service level that keeps your team productive
✓ Efficient procurement and vendor management saving you time
✓ Detailed network documentation and reporting giving you visibility
✓ Dedicated service delivery managers focused on your success
You get the same professional approach to Apple device support that’s applied to all IT services.
Your devices are handled by teams with extensive experience working with Apple devices in business environments.
Downtime costs you money. The same day SLA means your devices get back to you quickly.
Every support and configuration request is done with your organisation’s security requirements in mind.
Support for every Apple device your team uses from iPhone, iPad, MacBook, iMac and more.
Apple support integrates seamlessly with your broader managed IT services.
You can track service requests through F-Connect, giving you full visibility into every job.
AppleCare+ extends your standard Apple warranty and includes accidental damage protection, giving you peace of mind for every Mac, iPhone, iPad and Apple Pencil in your environment. Whether you’re deploying devices in a school, business or creative studio, AppleCare+ helps you reduce downtime, repair costs and support headaches.
Extra coverage, less worry
Ensure your Apple technology works flawlessly across your organisation with AppleCare for Enterprise, the comprehensive support solution tailored for business and education environments. You get priority access to Apple’s expert technical support, on-site hardware service and flexible device coverage to keep your teams productive and protected.
Designed for organisations and internal IT teams managing Apple devices and services at scale. Whether you’re deploying macOS, iOS, iPadOS or integrating with directory services, network infrastructure or MDM platforms, you get access to Apple’s expert technical support with three support levels: Select, Preferred or Alliance, based on the complexity of your environment and the level of support you require.
As a Jamf Professional Partner, First Focus is an industry leader in Apple device deployment and management, proudly holding some of the highest level of Jamf Pro certifications across many team members. As trusted specialists in endpoint management, advanced Jamf Pro capabilities are leveraged to deliver secure, scalable and efficient solutions tailored to the unique needs of your business or educational institution. This certified proficiency ensures seamless deployment, configuration and support of your Apple ecosystems, empowering you to maximise productivity while maintaining top-tier security and compliance.
Deploying dozens or hundreds of Apple devices across your organisation? You need Apple Business Manager (for businesses) or Apple School Manager (for education). These tools automate device setup, letting your team unbox and start working immediately with no manual configuration required.
Your devices arrive pre-configured with your apps, settings and security policies. You eliminate the hours typically spent on each device setup, and your team gets a consistent, secure experience from day one.
To get the most from your Apple fleet, Apple Business Manager or School Manager is paired with enterprise-grade management platforms: Jamf Pro, Jamf School or Microsoft Intune. This combination gives you centralised control over your entire Apple ecosystem, automated policy enforcement and the visibility you need to keep your environment secure and compliant.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Ready to experience professional Apple device support? Fill out the form below and we’ll get in touch within 1 business day.
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