AU: 1300 556 531 NZ: 0800 136 287
First Focus is joining forces with Integris to build the global managed AI and IT services partner for the SMB market. As a valued First Focus customer, you’ll continue to receive the same service and support from the same local team you already work with. Now backed by the wider capability, AI expertise, and international reach of the combined group.
Ross Sardi, CEO of First Focus, sat down with Rashaad Bajwa, CEO of Integris, to talk through why First Focus and Integris are joining forces and what it means for customers across Australia, New Zealand and the Philippines.
The short version: your local team and day-to-day support stay the same. Over time, you gain access to a deeper bench of specialists, stronger 24/7 security coverage and more practical AI guidance from a larger global team.
Our priority is to make sure nothing about your day-to-day support changes. Your pod, your Technical Account Manager, your Same Day SLA, and your F-Connect portal all stay exactly as they are.
Over time, you’ll get access to more. A deeper AI capability, stronger security services, and round-the-clock international support drawn from teams across Australia, New Zealand, the United States, and the Philippines.
Ross Sardi will continue to lead the business in the ANZ region, and the existing First Focus executive team and staff will continue in their roles. Founder Peter Paddon will remain a significant shareholder in the combined group.
This section will be regularly updated with news, milestones, and notices related to the combination. Check back for updates on AI service enhancements, integration progress, and any changes that affect your account.
Update 28 april 2026 – Announcement
Read the full announcement to learn more about why First Focus and Integris are joining forces.
Update 5 May 2026 – Podcast episode
Ross Sardi and Integris CEO Rashaad Bajwa discuss why the two businesses are coming together, what stays local and what customers gain from the combined group.
[Date TBC] — Regulatory approval The transaction is subject to regulatory approval. We’ll post an update here once that step is complete.
[Date TBC] — Brand transition Over time, the combined business is expected to unify under the Integris name. We’ll share clear timelines and what to expect well in advance of any change.
Integris is an international leader in managed AI and IT services for small and mid-sized businesses. Backed by OMERS Private Equity, Integris helps organisations adopt and scale modern technologies, with a focus on practical AI outcomes, security, and compliance. Regularly featured on the Inc. 5000 list, Integris brings deeper AI expertise and broader international reach to the combined group.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
First Focus has provided IT services and support to Australian & New Zealand organisations for over 20 years.
This means our capabilities and expertise encompass a wide range of solutions to help your business stay on top of IT.
We have a dedicated Business Unit for the entire M365 suite. Our team can provide strategic consulting, solution development services, maintenance, training and support whenever you need it.
Our managed security services are integrated within our IT support plans to safeguard your digital landscape, ensuring no aspect of your IT is left unprotected.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
First Focus has a team of specialist IT procurement experts to handle your hardware, software and licensing requirements, across a multitude of vendors, including Apple, Microsoft, HP, Adobe, Veeam, Lenovo, and more.
IT Consulting
Data Services
IT Infrastructure Projects
IT Procurement
Business Continuity Planning
Managed IT Services
IT Support Services
Managed Cloud Services
Managed SharePoint Services
End User Computing
Connectivity
Virtual CIO
Offshore Staff Outsourcing (BPO)
ACSC Essential 8
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
Automation
IT Strategy
Microsoft 365 Consulting
Power BI
Careers
Awards and Certifications
Case Studies
Sell Your IT Business
Our Commitment to the Environment
CSAT Charity Donations
Media Kit
Sydney