Small Business

Small Business
use technology to make a difference

The lessons we learned during our early years remain as accurate today as they did nearly two decades ago.

Today, First Focus remains committed to helping businesses of all sizes use technology to make a difference. Whether your organisation has 20 seats or 200, we’ve got the capacity and technical maturity you need to support your IT environment as you grow.

  • Get the right fit for your business based on your current and future needs.
  • Choose from a mix of Ad-hoc or Managed IT.
  • Build compliance and security into your IT environment.
  • Find the flexibility you need for future growth.

In 2003, First Focus Launched as One of Australia’s First True Managed Service Providers.

With staff numbers now nearing 300, we’ve significantly increased our investment in areas such as M365 consulting and development capability, to improve information management for clients by enabling SharePoint and PowerBI. We’ve also taken action and become more transparent about our net-positive environmental commitment and activities, beyond our ISO 14001 Environment certification.

Our Awards

Get the Right Fit for Your Operations

Complete IT solutions – First Focus mainly support mid-size businesses with 20 staff or more. Our support model provides each client with a Technical Account Manager to help manage your IT needs. This combination of proactive advice and class-leading technical tools offers excellent future-proofing.

As-you-need-it IT services – While a full-service IT solution may deliver excellent results, small businesses often prefer to move quickly. Ad-hoc IT servicing allows for quick strategic projects without the cost of ongoing support.

Room to grow – If you are well on your way towards becoming a mid-sized business, then upgrading to a full-service IT provider could be a wise investment.

Small Business
Small Business

Compliance and Security

Smaller businesses operating in regulated markets with high-level data security and customer privacy may require an IT services provider with certified managed security capabilities.

  • Work directly with an information security management certified MSP (ISO-27001).
  • First Focus offers valuable security training services as part of the Australian Cyber Security Centre’s “Connect and Protect” program.
  • We can also provide standalone cybersecurity consulting services.

Flexibility to Grow

Having gone through the growth process, First Focus understands the need for flexibility.

  • Build your IT capacity over time.
  • Embed technology in daily processes to take advantage of improved efficiencies.
  • Quickly increase IT services when experiencing growth.
  • Scale back on services when demand is low to help control costs.
  • Design an IT environment that’s future-ready with expert advice.
Small Business
use technology to make a difference

We Work Where You Work

First Focus It pays to know that your IT services can grow alongside you as your organisation grows.

  • First Focus has a network of offices across Australia, with staff in every state, backed by international operations from NZ, Philippines, South Africa, and Ireland.
  • Our follow-the-sun service model means we have the people you need to give you true 24×5 and 24×7 support – meaning we have your operating hours covered.
  • If you ever need to relocate, our technical field technicians can be on hand to help you where and when you need it.
  • Our own experience running distributed teams means we’re well placed to help you meet connectivity and collaboration challenges – whether you’re starting a new office or enabling hybrid working models.

Right-sized IT Services Are Just the Beginning

Modern businesses rely on IT in one form or another. But it’s innovative businesses that find ways to make IT work for them. No matter if you’re starting from 20 or 200 seats, First Focus has the experience you need to make the right IT moves.

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