First Focus’ Quick Support tool allows our service desk to provide remote assistance using TeamViewer software to establish a remote connection to your desktop.
To Receive Assistance with Quick Support
1. Download the Quick Support TeamViewer Software
Windows QuickSupport Tool
This download is a program file that you can double-click to run
Mac OS X QuickSupport Tool
Opening this file displays a window with the QuickSupport program.
2. Run Quick Support
Save the downloaded file to your desktop and double-click on the TeamViewerQS icon to start the software. Remote control is only possible when this application is running. You will see a window with an ID and password. The ID is specific to your computer. A new password is generated each time you launch the program.
Note: Windows users may get a warning from your antivirus software when launching QuickSupport. You can safely ignore this message.