You’re not alone. Most businesses have the licences but haven’t built what Copilot needs to actually work. Governed data, structured information, practical training, and Essential Eight aligned security.
CORE builds all of it into your business so AI and automation actually deliver measurable results. And because each capability we build together makes the next one more valuable, the returns compound month after month.
View Introductory Pricing What You Get With CORE
Australia’s #1 mid-market MSP for 9 years running, Cloudtango.
Microsoft Copilot works by pulling from your Microsoft 365 environment. It searches your SharePoint sites, reads your documents, and draws from your data. When that environment is well structured, Copilot gives useful, trustworthy answers. When it isn’t, you get irrelevant results, outdated information, or worse, content your team shouldn’t have access to. Most organisations aren’t Copilot-ready.
These are the gaps that hold it back:
Files scattered across personal drives, duplicate sites, no consistent naming. Copilot can’t find what it needs.
Copilot respects your permissions, but if permissions are wrong, it surfaces sensitive content to the wrong people.
Outdated policies, orphaned content, no ownership. Copilot treats everything as equally valid.
Teams get a licence and a generic demo. Without training on their actual workflows, adoption stalls.
Without Essential Eight aligned controls, every new tool you connect creates exposure you can’t see.
CORE addresses each of these gaps as part of your monthly service.
Not as a one-off project, but as ongoing capability that builds over time.
Traditional managed IT services were built for a break/fix world. But AI, business automation, cybersecurity, and privacy compliance aren’t problems to fix. They’re core capabilities businesses need to thrive.
CORE is the managed capability layer built for this reality. Secure by default. Intelligent by design. The complete partnership that builds business capability for the AI era.
CORE works with you to build AI, automation, and workflow capability across your business, month after month.
Some of that involves Copilot. Some involves automation, better information architecture, or simply removing manual steps your team has worked around for years.
Here’s what that looks like in practice.
Someone starts from scratch every time, copying from old documents they hope are current. It takes hours and the quality varies.
Copilot drafts from approved templates and current content in SharePoint. Your team edits and refines instead of building from nothing.
HR manually walks through setup steps across different systems. IT gets a ticket two days in. The new starter waits.
Power Automate handles provisioning. Autopilot delivers a configured, secure device. Copilot points the new starter to the right internal resources from day one.
Action items live in someone’s notes. Half get forgotten. The rest get chased a week later.
Copilot in Teams summarises meetings, captures decisions, and assigns actions. Follow-up starts the same day.
Someone spends a day pulling numbers from different sources, formatting spreadsheets, and building slides manually.
Copilot in Excel and Power BI pulls the data together. Your team spends their time on analysis and recommendations, not formatting.
You’ve paid for AI tools and licences. Six months later, most of your team still isn’t using them. The few who are have taught themselves through trial and error.
Training built around your actual workflows. Your team learns by solving real problems they face daily. Adoption happens because the tools genuinely make their jobs easier.
Each month, your Technical Account Manager works with you to identify the next highest-value improvement to build. Over time, these improvements add up. Automation works better when data is governed. AI delivers better results when information is structured. Training sticks when it’s practical. The capability you build this month creates the conditions for next month’s improvement.
Most mid-market businesses already run on Microsoft 365. Email, documents, collaboration, storage. The tools are there. The challenge is that they’ve usually been set up in isolation, by different people, at different times, with no overarching plan.
CORE connects them into a system that works together. When SharePoint is structured, Copilot gives better answers. When data is governed, automation runs reliably. When devices are managed, security controls hold. Here’s how CORE brings each piece together.
AI that works across Word, Excel, Teams, Outlook, and SharePoint. The potential is real, but Copilot is only as good as the environment it draws from. CORE handles the full picture:
Word, Excel, Outlook, Teams, and PowerPoint. Your team already uses these daily. CORE makes sure they're configured, secured, and set up to get the most out of features your licences already include. That means proper Teams structures, shared mailbox governance, template libraries, and making sure your licence tier matches how each person actually works. No new platforms to learn. Just better use of the ones your team already knows.
SharePoint is the foundation that Copilot, automation, and your team all pull from. If it's messy, everything built on top of it underperforms. CORE gets your information architecture right and keeps it that way:
Power Automate, Power Apps, and Power BI turn manual processes into automated workflows and raw data into useful reporting. CORE identifies the highest-impact automations each month and builds them for you. Invoice approvals, onboarding workflows, status reporting, whatever removes the most manual work right now.
Device management and zero-touch deployment. New starters receive a configured, secure device out of the box. Policies are enforced consistently across your fleet. CORE manages this as part of your environment so your team doesn't need to touch it.
A managed capability layer delivered as one service. AI and workflow automation save time and remove delays. Essential 8 aligned security and data governance reduce exposure and uncertainty. Ongoing maintenance, support, and account management keep operations reliable, with training that drives adoption.
Built for business outcomes, not tickets. Here’s what CORE includes:
Streamline workflows with managed automation that cuts manual steps, reworks, and delays.
Create a single source of truth, reduce oversharing, errors, and security and privacy risks.
Strengthen collaboration with shared spaces that keep documents organised, secure, and accessible.
Prevent disruptions with ongoing monitoring and upkeep for the systems your business relies on.
24×7 service desk with same day SLAs support that resolves issues fast and helps teams work smarter.
Your TAM understands what success looks like for you, then prioritises capability building accordingly.
Training built around your use cases, business needs, and challenges, so adoption sticks and value shows up.
CORE is everything your business needs to thrive in the AI era. Delivered as one integrated partnership.
CORE isn’t a set-and-forget service. It’s an ongoing partnership built around your business goals and how your team actually works.
Each month, your Technical Account Manager meets with you to identify the highest-value improvement to build next. Not what’s technically interesting, but what delivers the most value right now. That might be automating a workflow, improving how your team uses Copilot, or restructuring SharePoint so people can find what they need.
Implementation, training, and change management are all included, along with service requests under four hours. The same specialists who maintain your environment build your capabilities, so context stays in one place. Nothing resets between projects.
Your TAM isn’t paid on commission. Their success is measured by your productivity gains, not by what they sell you. Each month, you build on what’s working, and each capability creates the conditions for the next one.
Any IT provider can sell you Microsoft Copilot licences. The difference is what happens after that.
Building real capability from your Microsoft stack takes more than a deployment project. It takes structured SharePoint, governed data, Essential Eight aligned security, practical training, and someone who understands your business well enough to know which improvement matters most right now. That’s what CORE delivers, month after month.
Your Technical Account Manager isn’t paid on commission. The recommendations you receive are based on what helps your business, not what generates a sale.
The specialists who maintain your environment are the same ones building your capabilities. No handoffs, no re-explaining your setup to a new face.
Offices in every Australian state and New Zealand. Same service and same SLAs, wherever your team is located.
Rated Australia’s #1 mid-market MSP for eight consecutive years by Cloudtango. Over 800 businesses and 30,000 end users supported.
Save one to two hours a month per team member through AI and automation and CORE pays for itself.
Most businesses save more than that within the first few months, then keep adding time savings as capability builds across the business.
Introductory pricing – limited time
Your CORE plan includes but is not limited to:
✓ AI implementation
✓ Business automation
✓ Essential 8 security
✓ Data governance
✓ SharePoint management
✓ Unlimited IT support
✓ Training and education
✓ Technical account management
✓ Service requests under 4 hours
Limited time introductory pricing. Lock in your rate now.
Also available: CORE Foundations (starting point but not the full solution) and CORE+ (acceleration for complex environments).
Get Started with CORE
Whether you’re deploying Copilot for the first time or trying to get more from licences you already have, CORE builds the capability your business needs to make it work.
Limited time introductory pricing available now. Lock in your rate by reaching out today.
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