Introducing CORE, the Intelligent Future of Managed Services
AI. Automation. Security. Continuous capability building. The break/fix model of the traditional MSP wasn’t designed for any of it.
Most mid-market businesses are running 2026 operations on a 2012 IT service model. CORE is what comes next.
CORE is the managed capability layer across people, process, and platforms. Built for AI-enabled, secure, modern business, not just keeping email running.
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Australia’s #1 mid-market MSP for 8 years running, Cloudtango.
The traditional managed IT services model wasn’t designed for the problems mid-market businesses face today.
Three gaps prove it’s obsolete:
Most teams are still figuring out where AI and automation fit. You need practical guidance, training, working use cases, and someone to build and maintain it.
The traditional break/fix model wasn’t built to solve this.
How CORE helps: Training on your specific workflows, data governance that makes AI reliable, and understanding which processes AI actually improves.
A single source of truth matters. When information isn’t structured and access isn’t controlled, collaboration slows, risk increases, and AI delivers poor results.
The traditional break/fix model wasn’t built to solve this.
How CORE helps: Establish data governance so information is structured, trusted, correctly permissioned, and safe for collaboration and AI use.
Cybersecurity that’s aligned with the ACSC Essential 8 framework isn’t optional. Your current setup has gaps. You’re uncertain what’s missing or how to close them.
The traditional break/fix model wasn’t built to solve this.
How CORE helps: Full-stack security aligned to Essential 8, clear implementation roadmap, and ongoing management that keeps you protected.
The traditional IT service model is obsolete.
CORE is the managed capability layer built for modern business.
Traditional managed IT services were built for a break/fix world. But AI, business automation, cybersecurity, and privacy compliance aren’t problems to fix. They’re core capabilities businesses need to thrive.
CORE is the managed capability layer built for this reality. Secure by default. Intelligent by design. The complete partnership that builds business capability for the AI era.
CORE shifts IT from reactive support to building capability that improves how the business runs. You’ll see the difference in time saved, risk reduced, and a smoother operating rhythm.
This is what “better IT” looks like in dollars and time. Fewer interruptions, fewer unknowns, and more capacity for the work that moves the business forward.
A managed capability layer delivered as one service. AI and workflow automation save time and remove delays. Essential 8 aligned security and data governance reduce exposure and uncertainty. Ongoing maintenance, support, and account management keep operations reliable, with training that drives adoption.
Built for business outcomes, not tickets. Here’s what CORE includes:
Streamline workflows with managed automation that cuts manual steps, reworks, and delays.
Create a single source of truth, reduce oversharing, errors, as well as security and privacy risks.
Strengthen collaboration with shared spaces that keep documents organised, secure, and accessible.
Prevent disruptions with ongoing monitoring and upkeep for the systems your business relies on.
24×7 service desk with same day SLAs support that resolves issues fast and helps teams work smarter.
Your TAM understands what success looks like for you, then prioritises capability building accordingly.
Training built around your use cases, business needs and challenges, so adoption sticks and value shows up.
CORE is everything your business needs to thrive in the AI era. Delivered as one integrated partnership.
The partnership begins with understanding how your business actually operates. Not what systems you have, but how people work, where time gets wasted, and what slows progress. From there, capability building becomes ongoing through a monthly operating rhythm.
Your Technical Account Manager (TAM) owns your productivity outcomes, not just relationship management. They understand your business operations, identify automation opportunities, and coordinate capability development across your organisation. Unlike traditional account managers paid on commission, your TAM isn't incentivised to sell you unnecessary services. Their success metric is your team's productivity gains and satisfaction with the capability being built.
Each month, your Technical Account Manager (TAM) meets with you to review what's working and identify the highest-value opportunity to automate or improve next. This isn't theoretical planning, it's tactical decision-making about what to build this month. Which repetitive workflow should we automate? What AI capability would help your team most? Where are people wasting time on manual tasks? The monthly rhythm ensures continuous improvement rather than annual planning cycles that lose relevance.
Capability development needs to happen quickly when opportunities arise. Build a custom GPT when your team identifies a use case. Automate a workflow when the inefficiency becomes clear. Create an integration when the need emerges. Service requests under four hours are included in your CORE plan. This removes the friction of scoping, quoting, and approving each small improvement. Your Technical Account Manager (TAM) coordinates the work, and your capability grows continuously.
Every automation builds on what's already working. Every AI implementation connects to your existing systems. Every new capability integrates with your established workflows. This only works when the team building it maintains context over time. Your pod-based support model means the same specialists who support your environment are also building your automation and AI capabilities. They understand how your systems work because they maintain them daily. Context accumulates rather than resetting with each project or when contractors rotate off. The result is capability that compounds over time.
Save one to two hours a month per team member through AI and automation and CORE pays for itself.
Most businesses save more than that within the first few months, then keep adding time savings as capability builds across the business.
Introductory pricing – limited time
Your CORE plan includes but is not limited to:
✓ AI implementation
✓ Business automation
✓ Essential 8 security
✓ Data governance
✓ SharePoint management
✓ Unlimited IT support
✓ Training and education
✓ Technical account management
✓ Service requests under 4 hours
Limited time introductory pricing. Lock in your rate now.
Also available: CORE Foundations (starting point but not the full solution) and CORE+ (acceleration for complex environments).
Get Started with CORE
The break/fix model was designed for a world where keeping email running was the hard part. That world doesn’t exist anymore.
AI, automation, and Essential 8 aligned security are now table stakes. CORE delivers the managed capability layer puts them into practice, improving productivity and reducing risk month after month.
Limited time introductory pricing available now. Lock in your rate by reaching out today.
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