Our team specialises in supporting mid-sized (20–200 staff) Australian and New Zealand organisations that are growing and have outpaced their existing Managed Service Provider (MSP).
With offices in Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Newcastle, and Canberra – plus Auckland and Manila – our goal is to simplify technology and deliver a high-quality, consistent IT experience across your entire organisation.
Our job is to help you exceed expectations in your role, to provide you with what we call a
Super-Green Experience™.
Here’s how we make that happen:
We have a consistent focus on enhancing your digital experience, focusing on self-service and clear (not clever) comms.
Same Day SLA™ (Service Level Agreement) applies to all customers, providing best in market response times.
Every day, every time, every department – no exceptions. Our team is focused on you and understand what a Super-Green experience looks like.
We keep you in the loop – proactive updates and expert insights via the platforms you feel most comfortable using.
If you’re like many businesses we speak to, you already work with an MSP – but you’re frustrated by slow responses, lack of visibility, or limited capabilities. While most MSPs offer similar core services, here’s what truly sets First Focus apart:
Your business is growing – possibly into new cities or across borders. We provide consistent service across all your sites, supported by local teams in every major Australian city, plus Auckland and Manila. This means greater coverage across time zones, scalable support, and seamless service continuity.
Whether it’s cyber security, managed IT support, AI, or app development, you’ll receive a wide range of expertise that adapts to your evolving business needs and technology environment.
You get a semi-dedicated team (or ‘pod’) who knows your business inside out, backed by a General Manager who owns your experience from end to end. This means familiarity, consistency, accountability, and deeper technical knowledge.
Our F-Connect platform gives you full visibility and control into your IT support environment: log and track tickets, chat with engineers via Teams, access reports, and see user satisfaction scores in real time.
Our Technical Account Managers (TAMs) are experienced IT professionals, not commission-based salespeople. You’ll get strategic, vendor-agnostic, unbiased advice aligned to your business goals.
We follow a proven, structured process led by our dedicated transitions team to ensure minimal disruption, zero loss of productivity, and clear communication. Our goal is a 10/10 Net Promoter Score within your first six month, and we’ve built our onboarding process around achieving exactly that.
We’re a great fit if your organisation:
We currently support 35,000+ users across hundreds of organisations and have been ranked Australia’s #1 MSP by Cloudtango for eight consecutive years. Read more here ›
Read over 50 client testimonials on the Cloudtango MSP directory website to see what ‘helping people use technology to make a difference’ means to organisations like yours.
Our range of services covers every essential area of IT:
Invest – IT Strategy & Procurement, Cloud Strategy & Migration
Manage – IT Support & Service Desk, Unified Communications & Connectivity
Secure – Managed Security, Cyber Risk Mitigation, Business Continuity & Disaster Recovery
Accelerate – SharePoint & Microsoft 365 Modernisation, AI Readiness & Automation, Web & App Development
We are constantly curious. By asking curious questions, listening intently, and taking the time to clarify when we’re not sure, we know we’ll get the best result. We’re not satisfied with the status quo, creating change and innovation by asking why, and making sure we understand something before jumping in.
We believe that great communication is required for success. We have the courage to not only voice our opinions openly, transparently and without politics, but also to ask for help, receive feedback and show vulnerability. We initiate difficult conversations when required, while openly sharing information and knowledge for the benefit of all.
We know that solutions are not someone else’s job. When we see a problem, we initiate action, aim to solve it and own it from start to finish. We each take personal responsibility seriously, removing stucks, creating awesome solutions and holding each other accountable for our commitments.
We create success where others fail by collaborating with our team and our customers. We know both the journey and the outcome are important, and only by working together can we be agile, smart, experienced and innovative. We believe that all agreements should be win-win, and we celebrate those wins together.
We proactively seek to simplify our work and the work of our customers. We do not accept complexity and we do more with less, making sure simplicity is part of everything we do and say. We remove hurdles, streamline processes and we work smarter not harder.
We genuinely care about our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target. It’s about making connections and building valuable, long-lasting commercial relationships.
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve. By remaining humble and open-minded, we know that we can all learn from everyone and every situation.
First Focus is a Managed IT Services Provider (MSP) that helps mid-sized businesses across Australia and New Zealand manage, secure, and optimise their technology.
We partner with mid-sized organisations—typically between 20 and 200 staff—who either don’t have internal IT teams or need additional support to scale and improve their tech environments.
We have offices in every major Australian city, including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, as well as Auckland, NZ and Manila in the Philippines.
We offer a Super-Green™ customer experience, a pod-based support model, our own client platform (F-Connect), and a structured onboarding process designed for long-term success. Plus, our team gives unbiased advice—no sales commissions here.
A Super-Green™ experience means our clients are not just satisfied—they’re so delighted with our service that they become genuine advocates. It’s about going above and beyond in the moments that matter.
F-Connect is our custom-built IT management platform that gives clients real-time visibility into support tickets, team satisfaction, usage data, and more—plus Teams-based chat support with our engineers.
We provide end-to-end IT services, including helpdesk support, cybersecurity, cloud services, Microsoft 365 and SharePoint consulting, AI implementation, app development, disaster recovery, and more.
Yes, our team operates across multiple time zones and offers extended coverage—including 24x5 and 24x7 support options—to meet the needs of growing, distributed teams.
We have a dedicated transitions team and a structured onboarding process focused on minimising disruption and delivering results quickly. Our goal? A 10/10 NPS score from you after six months.
Each client is supported by a semi-dedicated pod—your own team of support technicians, engineers, and a General Manager. This model ensures your support team knows your business and systems inside and out.
Absolutely. We specialise in supporting organisations with multiple locations or distributed workforces. Our national reach, offshore capabilities, and unified service model ensure consistent support across all sites.
You can contact us here to book an initial chat, request a quote, or schedule a consultation. We’ll take the time to understand your needs and propose the best path forward.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
Managed IT Services
IT Support Services
Managed Cloud Services
Managed SharePoint Services
End User Computing
Unified Communications
Connectivity
Virtual CIO
Managed Security Services
ACSC Essential 8
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Microsoft 365 Consulting Services
Power BI
Awards and Certifications
Management Team
Our Commitment to the Environment
Media Kit
Sydney