Tie Networks has been acquired by First Focus. As a valued customer, you will continue to receive the same excellent service and support you’ve come to expect from the Tie Networks team, now backed by the broader capabilities and resources of First Focus, a national Managed Service Provider.
Our priority is to ensure a smooth transition, so you can expect the same high-quality service you’ve enjoyed at Tie Networks.
One of the key benefits of this acquisition is the enhancement of our support services. You now have access to a larger team of IT experts, extended support hours, and enhanced access to receiving support— such as through our F-Connect support portal and live chat support through MS Teams.
As part of this acquisition, Andrew Simpson, Managing Director of Tie Networks, along with the entire team, will be joining First Focus. Your IT support services will gradually transition to First Focus, but for now, you will still interact with the familiar Tie Networks team.
Check out the Latest News & Updates section of this page to stay informed about important changes.
This section will be regularly updated to provide you with all the latest news, updates, and notices related to the acquisition. Stay informed about important changes, such as billing updates, service enhancements, and integration progress.
Update – ACQUISITION PRESS RELEASE
Check out our press release article to learn more about the acquisition and why First Focus chose Tie Networks.
UpdateS FROM MAY 1 – Support Emails
All support emails will be sent from support@firstfocus.com.au. You will also notice that emails from the Tie Networks team will come from @firstfocus.com.au addresses. Please be assured that you can still send emails to existing Tie Networks addresses for the time being, and they will be forwarded to the appropriate First Focus address.
Additionally, as a customer, you’ll begin receiving invoices from First Focus (accounts@firstfocus.com.au), and there will be new associated bank details provided.
If you require a supplier form for onboarding First Focus as a new vendor, please email accounts@firstfocus.com.au for assistance.
With the acquisition of Tie Networks, First Focus will continue to offer T-Care Support.
As a Mitel Platinum solutions partner, we deliver comprehensive Mitel maintenance and support services that are second to none.
Whether you need help with Mitel system changes, monitoring, advanced hardware replacement, troubleshooting, or long-term planning, T-Care support is tailored to your organisation’s specific needs. Plus, with over a decade of experience across the Mitel product suite, we combine deep technical expertise with strategic guidance to help you get the most out of your Mitel investment, and ensure your communications are always running at their best.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
First Focus has provided IT services and support to Australian & New Zealand organisations for over 20 years.
This means our capabilities and expertise encompass a wide range of solutions to help your business stay on top of IT.
We have a dedicated Business Unit for the entire M365 suite. Our team can provide strategic consulting, solution development services, maintenance, training and support whenever you need it.
Our managed security services are integrated within our IT support plans to safeguard your digital landscape, ensuring no aspect of your IT is left unprotected.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
First Focus has a team of specialist IT procurement experts to handle your hardware, software and licensing requirements, across a multitude of vendors, including Apple, Microsoft, HP, Adobe, Veeam, Lenovo, and more.
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