First Focus Acquires Tie Networks to Expand IT and Unified Communications Expertise

First Focus Acquires Tie Networks to Expand IT and Unified Communications Expertise

First Focus, Australia’s leading managed service provider, is pleased to announce the acquisition of Tie Networks, a specialist in Unified Communications solutions. This strategic move strengthens First Focus’ ability to deliver best-in-class IT services and expands its capabilities in voice and communication technologies.

With a shared commitment to innovation and exceptional customer service, this acquisition brings together two highly aligned organisations.

Tie Networks has built a strong reputation for delivering tailored communication solutions. With a customer-first philosophy, Tie Networks has developed strong relationships with clients across various industries, offering customised solutions to meet unique business communication needs. Their dedication to high-quality service and deep technical expertise make them an ideal partner for First Focus as it continues to grow. As part of this acquisition, Andrew Simpson, Managing Director of Tie Networks, along with the entire team, will be joining First Focus. This ensures not only continuity of service but also enriches First Focus with additional expertise, strengthening our ability to provide even greater value to our customers.

Ross Sardi, CEO of First Focus, highlighted the synergy between the two companies:

At First Focus, we look for organisations that share our values and customer-first approach. Tie Networks stood out with their deep expertise in Unified Communications and strong client relationships. By joining forces, we can offer even greater support, expertise, and technology solutions to businesses across Australia.

First Focus has always sought to partner with businesses that share its commitment to delivering superior IT solutions. Tie Networks’ specialisation in Unified Communications, combined with their dedication to building long-term client partnerships, made them a natural fit for First Focus’ expanding portfolio.

About First Focus

Founded in 2003, First Focus is a privately owned managed service provider with a team of over 300 IT professionals across Australia, New Zealand, and the Philippines. Recognised as Australia’s top-rated MSP for the past seven years on Cloudtango (2018–2024), First Focus is dedicated to delivering expert advice, responsive service, and risk-free IT solutions.

As the integration progresses, Tie Networks customers will gain access to a wider range of IT capabilities while continuing to receive the personalised service they rely on. First Focus remains committed to delivering seamless transitions and ensuring all customers benefit from this expanded expertise.

For additional information relating to this press release, please contact David Jalkh: david.jalkh@firstfocus.com.au.