First Focus named Australia’s Best Managed IT Services Provider in 2025

First Focus has once again secured the position of Australia’s top Managed IT Services Provider, marking our eighth consecutive year at the top of Cloudtango’s MSP AU Select Awards List

Since first earning the number one spot in 2018, First Focus has consistently displayed technical excellence, growth, and customer satisfaction, reinforcing our reputation as the best Australian Managed IT Services provider. This is demonstrated by our consistent #1 MSP ranking in the annual Cloudtango MSP AU select awards.

As businesses continue to face new challenges in cybersecurity, AI adoption, and digital transformation, First Focus remains committed to providing industry-leading IT solutions that help Australian companies use technology to succeed.

Ross Sardi, CEO of First Focus, attributes our continued success to our client-first approach:

Our goal has always been to help businesses leverage technology to drive real results. Cloudtango’s rankings, which factor in customer feedback, show that our clients truly value the service, support, and expertise we provide. It’s an honour to be recognised year after year as Australia’s top MSP.

– Ross Sardi, First Focus CEO

Cloudtango, a leading authority in the industry, annually acknowledges the top Managed IT Providers globally through the MSP Select program. Now in it’s eleventh year, MSP Select continues to evaluate thousands of providers based on their ability to deliver high-quality IT support, cybersecurity services, cloud solutions, and strategic business technology advice.

Jordi Vilanova, CEO at Cloudtango, emphasised the significance of exceptional customer service, stating:

First Focus sets higher standards in the industry with its exceptional ability to deliver top-tier IT support and outstanding customer service. Their deep expertise not only boosts productivity but also helps businesses reduce IT costs in the long run. Their commitment to excellence ensures companies receive reliable, innovative solutions that drive success.

– Jordi Vilanova, Cloudtango CEO

This recognition highlights the real-world impact of the work we’re doing every day to deliver a better client experience – one we call the Super-Green Experience™. And if you’re wondering what that actually means in practice, here’s a glimpse:

What sets First Focus apart?

At the heart of our recognition is a set of deliberate changes we’ve made to improve how we serve our clients. The Super-Green Experience™ is about going beyond “business as usual” to deliver responsive, proactive, and human-first IT support.

Same-Day SLA

We don’t make clients wait for support, regardless of ticket priority. That’s why our Same Day SLA aims to resolve over 90% of tickets within one business day.

This applies to all tickets, not just P1s. Whether it’s a printer issue or a system-wide outage, we’re focused on ensuring our customers can quickly get back to work—with minimal disruption, maximum responsiveness, and full accountability.

This SLA is unique in the market, and it’s a key driver of why clients choose (and stay with) First Focus.

POD-based Service Delivery

Each client is supported by a semi-dedicated team of technical specialists, led by a GM who owns their entire support experience. This structure ensures consistent ticket handling, technical depth, and genuine client familiarity.

With 5 Subject Matter Experts per POD, we remove the bottlenecks and single points of failure common in traditional MSPs. Your POD doesn’t just provide support—they become experts in your business, building the kind of familiarity and continuity that’s usually only possible with internal teams.

Free, In-Person Education Events (Quarterly)

Our quarterly education events are designed to help clients stay ahead of industry change and get more value from their technology investments.

From SharePoint automation to Microsoft Copilot and AI enablement, these free, in-person sessions are tailored to our clients’ real challenges and designed to provide practical, usable insights—not sales talk.

These events are part of how we continually add value and support our clients to lead smarter, more efficient businesses.

Check out our upcoming events here >

Everywhere You Are

With boots on the ground in every Australian state and an office in every capital city except Tasmania, First Focus delivers truly national service—with local area knowledge, on-site support where needed, and consistent SLAs across the country.

We’ve also recently expanded to Canberra, reflecting our commitment to supporting clients wherever they are. Whether you’re operating in one city or across ANZ, we offer the scale, reach, and local responsiveness no other MSP can match.

Everything You Need

Our breadth of in-house capability means you won’t need to go elsewhere. From IT support and cybersecurity, to AI consulting and implementation, Microsoft 365 consulting, and private/public cloud migrations—we’re equipped to support your entire IT environment.

Our team includes specialists in Apple servicing, BCP, automation, development, strategy, unified comms, connectivity, procurement, and more. If it touches your tech stack, we’re ready to support it—either with our in-house experts or through trusted partners.

About First Focus

First Focus is Australia’s #1 ranked managed IT service provider, providing end-to-end business solutions that span all layers of information technology for medium sized organisations. Since 2003, our focus has been helping people use technology to make a difference in their organisations. With success driven by our end-to-end approach we currently support over 30,000 end users and over 250 businesses around Australia and New Zealand. Learn more >

About Cloudtango

Cloudtango is dedicated to helping businesses connect with managed service providers. With a mission to facilitate innovation through technology, Cloudtango believes that Managed Service Providers (MSPs) play a crucial role in transforming IT into a distinctive advantage. Cloudtango provides technology leaders with information and analysis to navigate their tech journey and guides them to the right MSP for success.

For more information, please visit: https://www.cloudtango.net/topMSPs/AU/