Mid-sized Business IT Services

First Focus provides a complete range of IT support for mid-sized businesses including managed IT support, cyber security services, consulting and more

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flexible, scalable managed support solutions

Flexible IT for mid-sized organisations

One-stop shop for all your IT needs
Expert advice – VCIO, consulting, professional services
No lock-in contracts, no sales commissions
Private, Public, Hybrid Cloud platform
Scalable per-user pricing
Nationwide coverage

From Infrastructure to Support to Cybersecurity and Beyond

As a mid-size business ourselves, First Focus understands how important it is for organisations to work with entities that are big enough to have the capabilities they need but are still small enough to go the extra mile.

That’s why we provide flexible, scalable managed support solutions. First Focus can provide, manage, and support everything – from infrastructure to support to cybersecurity and beyond – giving you the chance to create your complete IT environment.

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Expert Advice

Could your organisation benefit from an IT strategy that aligns with your business strategy? Get expert advice with our professional consulting team and vCIO engagements. No commissions, no sales agenda – just expert advice on what matches your needs

Quarterly Business Reviews provide forward-facing recommendations and project plans, plus operational reporting.

Day-to-day management via your Technical Account Manager – like having a second set of hands for your in-house team or even your own virtual IT manager.

Proactive advice fixes issues before things break, reducing downtime while increasing efficiency.

Freedom in Flexibility

First Focus specialises in delivering flexible, scalable managed IT solutions that make sense for mid-sized businesses.

Our promise – Fast Response, Best People, Expert Advice, Zero Risk
Zero risk includes removing contractual barriers that might hold you back
No lock-in contracts, no salespeople, no commissions
Get technical advice from people you can trust
We earn your business every day

Scalable Pricing

We understand why mid-sized organisations need flexible solutions that grow with the business.

Scalable per-user pricing methodology – You are never stuck with unfair higher costs through the ups and downs of your growth journey.

Flexible pricing and multiple plan options – get a greater scope to balance costs and benefits as you ramp up and consolidate.

Strategic plans with tactical outcomes – regular reporting and reviews give you the information you need to make tactical IT moves that fit in with your overall business strategy.

use technology to make a difference

Nationwide Coverage

It pays to know that your IT services can grow alongside you as your organisation grows.

First Focus has a network of offices across Australia, with staff in every state, backed by international operations from NZ, the Philippines, South Africa, and Ireland.
Our follow-the-sun service model means we have the people you need to give you true 24×5 and 24×7 support – meaning we have your growth covered.
Whether you’re relocating or starting a new office, our technical field technicians can be on hand to help you where and when you need it.
Our own experience running our interconnected, distributed team models also means we are well placed to assist with your multi-office challenges – from connectivity to collaboration.

Accountability Matters

Accountability means knowing exactly who you’re working with. No passing the buck, no finger-pointing. Just clear lines of responsibility with a single point of contact – your Technical Account Manager.

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