Onsite IT Field Services

Free up valuable time for your internal IT team. Whether you need scheduled maintenance, an ad-hoc site visit, or a co-managed IT model, our team of skilled field technicians means you can manage IT your way.

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Field Service
Field Service

Rapid Response IT Field Services

With staff in every state, plus our network of regional contractors, our dispatch team will ensure our technicians will be on-site when you need them. Choose from a range of services including fixed-term onsite support, schedule pre-emptive site visits, or ad-hoc visits when you need a technician fast.

Onsite IT Field Service Coverage

First Focus provides a variety of on-site services in approximately 60 locations throughout Australia and New Zealand. Field service is provided through our branch offices located in most capital cities, and supplemented by our network of contractors in rural and regional areas.

Field Service
Field Service

Multi-site IT Specialists

Our extensive field coverage means First Focus is perfectly positioned to deliver complex multi-site projects such as national hardware and network roll-outs, and deliver comprehensive assistance to multi-branch organisations.

Credible, Reliable, and Personal

The First Focus Advantage

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Next business day response to over 95% of Australia and NZ

Expertise in coordinating and delivering national roll-out projects

Back-to-back SLAs between Field Service and Service Desk

Expertise in deploying national data and telephony networks

National Hardware and spare parts storage and provisioning

No need to fly technical staff to regional offices

Hardware staging facilities in Sydney, Melbourne, Brisbane, Perth and Auckland

Integrated coverage for multi-branch organisations or travelling executives



Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

Learn more about 

How We Can Help

Find out which of our plans provides the level of cover that’s right for your organisation.


Field Service