As your business strives to optimise costs and accelerate growth, a strategic managed IT services partner can help you reinvent operations and scale confidently.
You’re seeking exceptional managed IT services, not just promises. With principles grounded in innovation, trust and expertise, at First focus we don’t just solve your IT issues — we work side by side to provide fast, focused and forward-thinking managed IT support services optimised for high performance.
With customer-specific support teams, on-site and remote IT support solutions, and expertise available in every Australian state, you can have the specialised support you deserve whenever and wherever you need it.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
From essential hardware to advanced software solutions, we can manage every aspect of your end user computing, ensuring your workforce has the technology solutions they need to succeed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
Maximise efficiency and minimise downtime with enterprise-grade managed network and business connectivity services. We ensure your business stays connected when it matters most.
Not Your Average IT Provider
Our approach to IT support focuses on fixing problems before they arise, thus keeping IT noise low and critical business operations running smoothly.
With a presence in every Australian state, we provide round-the-clock access to a world class team of IT specialists – no matter where you’re located.
Our follow-the-sun model means your early-bird and night-owl operations can receive ongoing support whenever they need it.
Your dedicated Technical Account Manager is your strategic ally in navigating the IT solutions, support, and projects your business needs.
Customise your IT support experience by selecting from our exclusive on-shore or premium off-shore service desk solutions.
We can deliver complex multi-site projects and deliver comprehensive assistance to multi-branch organisations.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
Cloudtango, a leading authority in the industry, annually acknowledges the most successful MSPs in Australia through the MSP Select program. The industry award reflects our dedication to delivering innovative IT solutions while underscoring our capabilities and commitment to surpassing customer expectations.
Technology never takes a break, and neither do we. With customer-specific help desks teams, 24/7 on-site and remote IT support solutions, and expertise available in every Australian state, you can have the specialised support you deserve right at your fingertips – whenever and wherever you need it.
Meet first Focus
Go beyond the datacentre
Run the right Managed Cloud solution for your needs. Our history as a leading Managed Service Provider, providing complete end-to-end solutions, means we know how to balance your IT investment and technology requirements. When choosing a Managed Cloud platform, we care about delivering real-world outcomes with the best solution for you.
Get freedom and security
Get Freedom and Security with Managed End-user Devices. Make your life easier when managing the needs of your people. Today’s IT environment means giving staff the freedom to work anywhere, on a range of devices. While also maintaining control over how those devices are managed. We can help you achieve both aims and reduce your administration burden.
Collaboration begins with
Technology never takes a break, and neither do we. With customer-specific pod-based help desks, on-site and remote support, and expertise available in every Australian state, you can have the specialised support you deserve right at your fingertips – whenever and wherever you need it.
Experience reliable and efficient business connectivity solutions. By blending expertise and innovation, we not only assist in guiding you towards the best network solutions, but are also your round-the-clock support system, prepared to get you back online at a moment’s notice.
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