Specialising in Managed IT engagement models tailored to the specific dynamics of your IT infrastructure, we help organisations spend less time on mundane IT distractions and more time focusing on core business improvements.
Address: Level 11/333 Ann St, Brisbane City QLD 4000
Phone: 1300 556 531
If you’re looking for the best managed IT service provider in Brisbane, First Focus can help you modernise your business, accelerate your innovation and future-proof your digital transformation journey. Our extensive range of services, world-class processes, and fast, personal service maximises value for money and customer satisfaction.
Feel confident with US
Why have we been judged Australia’s top-rated Managed IT service provider for 7 years in a row? It’s because we take a proactive approach to your IT. We only employ technical people to help identify and prevent problems before they occur. While our no sales commissions model is designed to give you the best, most trustworthy advice, not to hit a sales target.
Managed IT services gives internal IT teams the support they need to focus on growth projects.
MSPs provide the knowledge and skills required to keep business operations running smoothly.
The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.
Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.
MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.
Working with an MSP moves the operational service burden from the client to the service provider.
top-rated MSP
First Focus is the leading choice of managed service providers in Brisbane, with the experience and capability to deliver comprehensive managed services, support, and technology. Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximise value for money and customer satisfaction.
As a leading Managed Service Provider, First Focus provides high-quality and reliable managed IT services to help your organisation succeed with IT.
Managed IT services that
First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions. We only employ Australia’s best people in technical, customer service, and account management roles, and we’re constantly investing to bring enterprise-grade technology to SMB and mid-market clients at an affordable price point.
We recently partnered with First Focus over a year ago, and have been delighted with their quality of service, attention to detail, and the care taken to understand our business and provide a support solution that fits our needs both now and as we change.
– Mark Ibrahim, Chief Financial Officer at Consolidated Properties Group
If you require any further information, please feel free to contact us
Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider. With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.
Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs. A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.
With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future. Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.
Managed IT to the Highest Standards
First Focus is a full-service managed IT support provider, with over 300 staff and offices in Brisbane and across Australia. However, it’s equally important to provide what we call a ‘big small business’ service. Our teams will get to know you and your business, with your own Technical Account Manager, Service Delivery Manager, customer SME expert, and smaller support team pods to deliver a more personal, knowledgeable experience.
Talk with an expert
Our unique approach removes risk from you, while ensuring on-going customer satisfaction via:
Best People. Expert Advice. Fast Response. Zero Risk.
Call Brisbane’s best MSP on 1300 556 531 or use this form to speak with our experts.
The measurable difference between managed service providers is the maturity of the support processes and the capability of their people.
Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.
We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.
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