Lettscom is now part of the First Focus family. Whether you’re here for support, curious about our services, or just checking in, you’ve landed on the right page.
Honestly? Not a whole lot — at least, not the parts that matter most. The people you may have come to know and trust from Lettscom are still here and now part of our broader support network. Plus, you’ll continue getting the high-quality service you’re used to, just now with:
First Focus is an award-winning Australian Managed IT Services provider, supporting hundreds of organisations just like yours across the country. We’re here to make IT easier, friendlier, and more powerful for your business. And now that Lettscom is part of our team, you’ve got even more expertise, tools, and resources at your fingertips.
If there’s anything you’re unsure about, feel free to reach out. Our goal is to make sure you feel confident about where we’ve headed together.
If you’re looking for support, you can log a ticket anytime through our F-Connect Support Portal, give us a call, or send us an email. View our contact us page for more info.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
First Focus has provided IT services and support to Australian & New Zealand organisations for over 20 years.
This means our capabilities and expertise encompass a wide range of solutions to help your business stay on top of IT.
We have a dedicated Business Unit for the entire M365 suite. Our team can provide strategic consulting, solution development services, maintenance, training and support whenever you need it.
Our managed security services are integrated within our IT support plans to safeguard your digital landscape, ensuring no aspect of your IT is left unprotected.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
First Focus has a team of specialist IT procurement experts to handle your hardware, software and licensing requirements, across a multitude of vendors, including Apple, Microsoft, HP, Adobe, Veeam, Lenovo, and more.
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