Tech Help Direct has been acquired by First Focus. As a valued customer, you will continue to receive the same excellent service and support you’ve come to expect from the Tech Help Direct team, now backed by the broader capabilities and resources of First Focus, a national Managed Service Provider.
Our priority is to ensure a smooth transition, so you can expect the same high-quality service you’ve enjoyed at Tech Help Direct.
One of the key benefits of this acquisition is the enhancement of our support services. You now have access to a larger team of IT experts, extended support hours, and enhanced access to receiving support— such as through our F-Connect support portal and live chat support through Microsoft Teams.
All staff members from Tech Help Direct have joined the First Focus team, and we are all looking forward to continuing to deliver great IT outcomes for your business.
This section will be regularly updated to provide you with all the latest news, updates, and notices related to the acquisition. Stay informed about important changes, such as billing updates, service enhancements, and integration progress.
Update – ACQUISITION PRESS RELEASE
Check out our press release article to learn more about the acquisition and why First Focus chose Tech Help Direct.
November 14th – Office Relocation
The Tech Help Direct’s Brisbane team moved into the First Focus Brisbane office at Level 11/333 Ann Street.
Tech Help Direct’s Gold Coast office at Level 2/140 Bundall Road will now operate as the First Focus Gold Coast office.
Established in 2003, First Focus is a privately-owned company and has been named Australia’s #1 Rated Managed Service Provider 8 years running (2018-2025). With a combined team of over 300 people across Australia, New Zealand and the Philippines, our expertise covers the full range of services across 24×7 IT support, security, cloud, connectivity, communications and more. Our promise to you is that we have the best people, provide expert advice, deliver a fast response, and work towards zero risk, both technically and commercially.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, including revolutionary live chat integration with Microsoft Teams. It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.
First Focus has provided IT services and support to Australian & New Zealand organisations for over 20 years.
This means our capabilities and expertise encompass a wide range of solutions to help your business stay on top of IT.
We have a dedicated Business Unit for the entire M365 suite. Our team can provide strategic consulting, solution development services, maintenance, training and support whenever you need it.
Our managed security services are integrated within our IT support plans to safeguard your digital landscape, ensuring no aspect of your IT is left unprotected.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
First Focus has a team of specialist IT procurement experts to handle your hardware, software and licensing requirements, across a multitude of vendors, including Apple, Microsoft, HP, Adobe, Veeam, Lenovo, and more.
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