First Focus Recognised in 2025 Channel Partners MSP 501 List

A huge milestone celebrating leadership, innovation, and client-first managed services

We’re excited to share that First Focus has been named among the world’s top-performing managed service providers in the 2025 Channel Partners MSP 501. This globally respected list highlights the industry’s best – MSPs who are shaping the future of technology services through innovation, operational excellence, and a whole lot of care for their clients.

Landing a spot on the MSP 501 list is recognition of the measurable impact we’re making across our clients’ businesses by delivering smarter, scalable, secure IT solutions that solve real problems and support real growth.

But for us, it’s not just about making the list, it’s also about why we made it.

This recognition highlights the real-world impact of the work we’re doing every day to deliver a better client experience – one we call the Super-Green™ Experience. And if you’re wondering what that actually means in practice, here’s a glimpse:

What sets First Focus apart?

At the heart of our recognition is a set of deliberate changes we’ve made to improve how we serve our clients.. The Super-Green Experience™ is all about delivering fast, proactive and people-first IT support that goes beyond the usual.

Same-Day SLA

Waiting around for support is frustrating. That’s why our Same-Day SLA is designed to resolve over 90% of all tickets within one business day, regardless of the priority level.

Whether it’s a minor printer issue or a major outage, we act quickly to reduce disruption and help our clients get back to business. It’s one of the few SLAs of its kind in the market and a key reason clients choose to work with us long term.

POD-Based Support Teams

Every client works with a dedicated POD, which is a small team of technical specialists led by a GM who manages the full support experience.

Each POD includes five Subject Matter Experts, removing delays and reducing the risk of single points of failure. Your team gets to know your systems, your people and how you work, providing the consistency and familiarity of an in-house team, with the added benefit of wider expertise.

Free Quarterly In-Person Learning Events

Every quarter, we run in-person education sessions to help our clients stay ahead of the curve and make better use of their technology.

Topics include Microsoft Copilot, SharePoint automation, AI tools and more. These sessions are designed to be practical and useful, with a strong focus on real business challenges. No pitches, just insights and shared learning.

Check out our upcoming events here –>

Local Support Across Australia

We have teams based in every state and offices in every capital city except Tasmania, which means we’re close to you no matter where you are.

Our recent expansion into Canberra shows our continued commitment to supporting clients wherever they grow. Whether you operate in a single location or across multiple sites, you’ll get local knowledge, on-site support when needed and consistent service levels.

One Provider, Full Coverage

Our wide range of in-house expertise means we can support your entire IT environment without you needing to bring in multiple providers.

From IT support and cybersecurity to AI implementation, Microsoft 365 consulting, cloud migrations and more, we have the capability to manage it all. Our team also includes specialists in Apple, automation, business continuity, comms, development, procurement and connectivity. If it’s part of your tech stack, we’re ready to help.

What is MSP 501?

Each year, Channel Partners ranks MSPs across the globe using a data-driven methodology that considers revenue growth, recurring income, EBITDA performance, service innovation, and the ability to adapt to evolving business needs, including the shift towards AI-ready infrastructures.

As the MSP industry continues to expand and mature, the 2025 list has become more competitive than ever, with standout MSPs showing strength not only in scale, but in innovation and client impact. First Focus is proud to be among them.

Being recognised in the 2025 MSP 501 is an exciting win for our entire team. It’s a huge reflection of the effort, innovation, knowledge, and care our people bring every day, and the trust our clients place in us to help them succeed.

– Ross Sardi, First Focus CEO

About First Focus

First Focus is the leading Managed Service Provider for mid-market businesses across Australia and New Zealand, supporting companies with 50 to 300 employees.

Our clients don’t just outsource IT to us—they trust us to support their team, their systems, and their business goals.

With offices across ANZ, an offshore presence in the Philippines, and a team of over 300 people, First Focus delivers a boutique experience at scale—backed by the tools, structure, and people that make a Super-Green™ experience possible.