CONTACT US Call us at 1300 556 531

IT Managed Services Brisbane

If you’re looking for the best managed IT service provider in Brisbane, First Focus can help you modernise your business, accelerate your innovation and future-proof your digital transformation journey. Our extensive range of services, world-class processes, and fast, personal service maximises value for money and customer satisfaction.

Level 11, 333 Ann Street, Brisbane City
Call us at 1300 556 531

Feel confident with the #1 rated managed IT provider in Brisbane

Read more testimonials here

Why have we been judged Australia’s top-rated Managed IT service provider for 6 years in a row? It’s because we take a proactive approach to your IT. We only employ technical people to help identify and prevent problems before they occur. While our no sales commissions model is designed to give you the best, most trustworthy advice, not to hit a sales target.


What services are included in Managed IT Services?

IT Support Brisbane Managed IT Support

Month-to-month no lock-in contracts, fully manned 24/7 helpdesk, technical account manager, with nationwide on-site service.

Cloud Solutions Brisbane Cloud Services

Whether private cloud, public cloud, or hybrid, our infrastructure-as-a-service managed services provide end-to-end accountability.

Managed Cybersecurity Brisbane Cybersecurity

Keep your organisation secure 24/7 with a CISSP-certified Managed Security Services Provider, with the right technical expertise.

Virtual CIO Brisbane vCIO services Brisbane

With a Virtual CIO, every organisation can have a senior IT executive to guide, align and manage their strategic IT success.

Unified Communications Expert Brisbane Communications

Simplify communications with a choice of modern workplace solutions for voice, video, email, conferencing, and collaboration.

End User Computing and Device Management Brisbane End User Computing

Work efficiently with managed IT support for your device management, rollout, hardware-as-a-service, procurement, and more.

Application Support Brisbane App Management

Consulting, training and support to make the most of your M365 apps, document management and business intelligence.

Connectivity Solutions Brisbane Connectivity

Trust in reliable connectivity with business-grade internet, multi-carrier MPLS options, and flexible SD-WAN efficiencies.

Professional IT Services Brisbane Professional Services

On-time, on-budget fixed-fee IT projects, staff augmentation in Brisbane or nationally, and experienced consulting advice.

Meet the top-rated MSP in Australia

First Focus is the leading choice of managed service providers in Brisbane, with the experience and capability to deliver comprehensive managed services, support, and technology. Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximise value for money and customer satisfaction.

First Focus Leaders
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Managed IT services that make a difference

First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions. We only employ Australia’s best people in technical, customer service, and account management roles, and we’re constantly investing to bring enterprise-grade technology to SMB and mid-market clients at an affordable price point.

Let's talk. Call us on 1300 556 531.

Speak with us today to learn if First Focus is the right fit for you.

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Professional managed IT support with a personal touch

First Focus is a full-service managed IT support provider, with over 290 staff and offices in Brisbane and across Australia. However, it’s equally important to provide what we call a ‘big small business’ service. Our teams will get to know you and your business, with your own Technical Account Manager, Service Delivery Manager, customer SME expert, and smaller support team pods to deliver a more personal, knowledgeable experience.


Our Process & Our People

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

  1. We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.

ISO 9001 Quality, 14001 Environment, 27001 Security

Benefits of Managed IT Services

Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Proactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Future-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

A fresh perspective

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.

We recently partnered with First Focus over a year ago, and have been delighted with their quality of service, attention to detail, and the care taken to understand our business and provide a support solution that fits our needs both now and as we change.

By Mark Ibrahim, Chief Financial Officer at Consolidated Properties Group

Managed IT as it should be


Our unique approach removes risk from you, while ensuring on-going customer satisfaction via:

  • No lock-in contacts
  • No sales commissions
  • Nationwide coverage
  • World-class systems
  • Complete range of solutions


Best People. Expert Advice. Fast Response. Zero Risk.

Call Brisbane’s best MSP on 1300 556 531 or use this form to speak with our experts.


Talk with an expert

Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider.

With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.

Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs.

A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.

With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future.

Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.

We acknowledge the Turrbal and Jagera peoples as the Traditional Custodians of the areas today known as Brisbane. We acknowledge their continued connection to the land and waters on Country where we work, that they never ceded sovereignty, and we pay our respects to Elders past, present, and emerging.