CONTACT US Call us at 1300 556 531

Managed IT Services Perth

IT Managed Services Perth

First Focus provides high-quality, cost-effective and reliable managed IT services in Perth. Our proven combination of expert advice, breadth of capability, nationwide coverage, and world-class systems will enable you to succeed with IT.

 

Suite 3, 9 De Laeter Way, Bentley
Call us at 1300 556 531

Meet the #1 MSP in the country

First Focus is your complete one-stop managed IT provider in Perth, with end-to-end support for all of your staff needs, IT infrastructure, cybersecurity, communications, applications,  and strategic advice.

Since starting in 2003, our partnerships with mid-size organisations have led us to develop and continually refine world-class processes that maximise value for money and customer satisfaction.

 

Meet First Focus

Managed IT services that make a difference

First Focus is the leading choice of managed service providers in Perth, with the experience and capability to deliver comprehensive managed services, support, and technology. We only employ Australia’s best people in technical, customer service, and account management roles, and we’re constantly investing to bring enterprise-grade technology to SMB and mid-market clients at an affordable price point.

 

 

managed it services perth

What services are included in Managed IT Services?

IT Support Perth Managed IT Support

Month-to-month no lock-in contracts, fully manned 24/7 helpdesk, technical account manager, with nationwide on-site service.

Cloud Solutions Perth Cloud Services

Whether private cloud, public cloud, or hybrid, our infrastructure-as-a-service managed services provide end-to-end accountability.

Managed Cybersecurity Perth Cybersecurity

Keep your organisation secure 24/7 with a CISSP-certified Managed Security Services Provider, with the right technical expertise.

Virtual CIO Perth vCIO services Perth

With a Virtual CIO, every organisation can have a senior IT executive to guide, align and manage their strategic IT success.

Unified Communications Expert Perth Communications

Simplify communications with a choice of modern workplace solutions for voice, video, email, conferencing, and collaboration.

End User Computing and Device Management Perth End User Computing

Work efficiently with managed IT support for your device management, rollout, hardware-as-a-service, procurement, and more.

Application Support Perth Applications

Consulting, training and support to make the most of your M365 apps, document management and business intelligence.

Connectivity Solutions Perth Connectivity

Trust in reliable connectivity with business-grade internet, multi-carrier MPLS options, and flexible SD-WAN efficiencies.

Professional IT Services Perth Professional Services

On-time, on-budget fixed-fee IT projects, staff augmentation in Perth or nationally, and experienced consulting advice.

Feel confident with the #1 rated Managed IT Services in Perth

What our clients say

Why have we been judged Australia’s top-rated Managed IT service provider for 6 years in a row? It’s because we take a proactive approach to your IT. We only employ technical people to help identify and prevent problems before they occur. While our no sales commissions model is designed to give you the best, most trustworthy advice, not to hit a sales target.

Call us on 1300 556 531

Find out if First Focus suits your needs. We’d love the opportunity to assist.

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The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

  1. We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.

Professional managed IT support with a personal touch

First Focus is a full-service managed IT support provider, with over 290 staff and offices in Perth and across Australia. However, it’s equally important to provide what we call a ‘big small business’ service.  Our teams will get to know you and your business, with your own Technical Account Manager, Service Delivery Manager, customer SME expert, and smaller support team pods to deliver a more personal, knowledgeable experience.

Private Cloud

Benefits of Managed IT Services

Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Proactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Future-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

A fresh perspective

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.

ISO 9001 Quality, 14001 Environment, 27001 Security

If I were looking for a mid-tier MSP again, I’d look for First Focus. Even if I was looking at larger deployments, their can-do attitude and their quarterly business reviews give you lots of forward-facing options. Their personalised approach and depth of capacity meant they could solve old problems quickly and nip new ones in the bud.

By Damien Fitzpatrick, Corporate Services Manager at Western Australian Institute of Sport

Managed IT as it should be

 

Our unique methodology is designed to remove risk from you, while we deliver satisfaction via:

  • No lock-in contacts
  • No sales commissions
  • Nationwide coverage
  • World-class systems
  • Complete range of solutions

 

Best People. Expert Advice. Fast Response. Zero Risk.

Talk with Perth’s best MSP on 1300 556 531 or use the form to speak with an IT specialist.

 

 

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We acknowledge the Whadjuk Nyoongar people as the Traditional Custodians of the areas today known as Perth. We acknowledge their continued connection to the land and waters on Country where we work, that they never ceded sovereignty, and we pay our respects to Elders past, present, and emerging.