CONTACT US Call us at 1300 556 531

IT Managed Services Sydney

First Focus provides high-quality, reliable and cost-effective managed IT services to help your organisation succeed with IT. Our proven combination of world-class processes, breadth of solutions, and fast, personalised service maximises value for money and customer satisfaction.

Level 2, 4A Lord St, Botany
Call us at 02 9007 8100

Meet the #1 MSP in the country

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people.

Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

Meet First Focus

Managed IT services that make a difference

First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations. We employ Australia’s best people in technical, customer service, and account management roles and we’re constantly investing in world-class technology combined with three certified ISO standards.

Mid-size business

Managed IT services that make a difference

First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations. We employ Australia’s best people in technical, customer service, and account management roles and we’re constantly investing in world-class technology combined with three certified ISO standards.

Our Process & Our People

  1. We recruit our technicians based on values, not on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available. The right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We provide certification incentives in our employment contracts, and internal promotion opportunities to ensure the best teams are retained.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with procedures to ensure execution against our internal priorities.

Feel confident with the #1 rated Managed IT Services in Sydney

At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.

What services are available as part of Managed IT Services?

IT Support Sydney Managed IT Support

The main difference between IT Support providers is the maturity of the support services and the capability of their people. This Sydney-based MSP provides the right combination of a national reach with a personal touch, hiring only the best Australia has to offer and making them available wherever you are.

Cloud Solutions Sydney Cloud Services

When choosing a Managed Cloud platform, whether Private, Hybrid or Public, real-world outcomes matter. Working with a cloud solutions provider based in Sydney means that you can talk in person with your cloud provider to explain your needs and assess your options.

Managed Cybersecurity Sydney Cybersecurity

Keep your business safe with a Managed Security Services Provider with the right technical expertise and know-how. Get the peace of mind that comes from knowing that your local First Focus team members have the backing of a national organisation with decades of industry experience.

Virtual CIO Sydney vCIO services Sydney

A chief information officer (CIO) helps an organisation make the most of its IT investments. With a Virtual CIO (vCIO), every organisation can have a Senior Executive to guide and manage their IT. Our vCIO services put you in the driver’s seat – you tell us what you want to achieve, and we tell you how best to get there. Our vCIO services help take the guesswork out of strategic IT success.

Unified Communications Expert Sydney Communications

With the growing need to be geographically flexible comes the demand for ICT solutions that enable collaboration regardless of location. Our Sydney-based Unified Communications experts can help you integrate voice, video, messaging, presence, and conferencing to enable streamlined efficiencies while also managing the services provided.

End User Computing and Device Management Sydney End User Computing

Managed IT support isn’t just about looking after networks and servers – it’s also about ensuring that your end-users have the devices and support they need to perform at their best. Give your end-users the flexibility they want while enabling the insights and control you need with a professional end-user computing solution run by people in your city.

Application Support Sydney App Management

You need to pick suitable applications to support collaboration. You also need to make sure that you balance the productivity enabled with the ongoing costs of licensing and hardware requirements. Get the support you need to make the most from your application choices with simple software migration, controlled accessibility, and complete end-to-end support.

Connectivity Solutions Sydney Connectivity

Connectivity is at the core of every thriving IT environment. It’s essential to get the right mix of services for your needs. Our on-site technicians can help ensure that you have the right connectivity solution for your needs and that installation is as smooth as possible. Couple that with the ongoing connectivity management, and you have friction-free connectivity.

Professional IT Services Sydney Professional Services

How can you ensure you’re getting value out of your IT projects? Our Sydney-based IT professional services make it easy, with fixed-fee solutions free from sales, commissions, and lock-in contracts. Our experienced Professional Services team can visit you remotely or in person to perform no-commitment consultations, with any IT projects delivered on time and within budget.

Let's talk. Call us now on 1300 556 531

Find out if First Focus is the perfect fit for your organisation.

Contact Us

Sydney: full-service managed IT support is here!

First Focus is a national, full-service Managed IT Services provider, with our head office based in Sydney. We have staff permanently placed in Sydney CBD, Newcastle, Wollongong, and in every state to support our broad range of clients throughout Australia and New Zealand.

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face.

First Focus Leaders

Benefits of Managed IT Services

Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Proactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Future-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

A fresh perspective

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.

ISO 9001 Quality, 14001 Environment, 27001 Security

Our company has been partnered with First Focus for almost 5 years assisting us with all our IT support. We find our Technical Account Manager and all of the members of staff at First Focus to be very helpful and reliable in providing us with high-quality IT solutions and support.

By Kim Holt, Client Services Manager at PM Capital

Managed IT as it should be


Our unique approach removes risk from you, while ensuring on-going customer satisfaction via:

  • No lock-in contacts
  • No sales commissions
  • Nationwide coverage
  • World-class systems
  • Complete range of solutions


Best People. Expert Advice. Fast Response. Zero Risk.

Call Sydney’s best MSP on 1300 556 531 or use this form to speak with our experts.

Talk with an expert

Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider.

With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.

Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs.

A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.

With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future.

Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.

We acknowledge the Gadigal people of the Eora Nation as the Traditional Custodians of the areas today known as Sydney. We acknowledge their continued connection to the land and waters on Country where we work, that they never ceded sovereignty, and we pay our respects to Elders past, present, and emerging.