CONTACT US Call us at 1300 556 531

Managed IT Services Newcastle Businesses Depend On

IT is at the heart of any organisation. When your IT infrastructure and applications run as they should, your employees can work efficiently, and all the negative noise caused by IT issues disappears.

Suite 107, 17 Bolton Street, Newcastle
Call us at 1300 556 531

Newcastle: full-service managed IT support is here!

First Focus is a national, full-service Managed IT Services provider, with a growing presence in Newcastle. Our office is located near the center of the Newcastle CBD, letting us service our clients across the greater Newcastle, Hunter and Central Coast regions. We also have staff permanently placed in every state to support our broad range of clients throughout Australia and New Zealand.

Managed IT Services in Newcastle

Managed IT services that make a difference

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face. Our Newcastle office gives you access to Technical Account Managers, Field Technicians, Engineers, Service Desk, and Field Staff who provide both in-person and remote assistance, with rapid-response solutions for when you need help fast.

IT Support First Focus

Managed IT services that make a difference

We offer a range of remote support solutions from our team of specialists who can deal with any IT challenges your business may face. Our Newcastle office gives you access to Technical Account Managers, Field Technicians, Engineers, Service Desk, and Field Staff who provide both in-person and remote assistance, with rapid-response solutions for when you need help fast.

Benefits of Managed IT Services

Support IT innovation

Managed IT services gives internal IT teams the support they need to focus on growth projects.

Focus on core activities

MSPs provide the knowledge and skills required to keep business operations running smoothly.

Proactive maintenance

The preventative maintenance provided by an MSP rectifies potential problems before they can become significant issues.

Future-proofing IT

Proactive MSP support helps future-proof business operations that rely on IT by overcoming future barriers to growth.

A fresh perspective

MSPs offer an external view of the business operations, which may help identify commonly hidden bottlenecks and tech issues.

Free up resources

Working with an MSP moves the operational service burden from the client to the service provider.

Meet the #1 MSP in the country

First Focus offers end-to-end IT solutions, from IT helpdesk and support, procurement, and applications management to bespoke professional services such as IT Strategic planning and vCIO solutions.

Our 18 years of partnering with mid-size organisations have led us to develop and continually refine world-class processes that maximises value for money and customer satisfaction. First Focus has the experience and capacity to deliver comprehensive managed services, support, and technology for SMB to Enterprise organisations.

We employ Australia’s best people in technical, customer service, and account management roles. We’re constantly investing in world-class technology combined with three certified ISO standards.

First Focus Leaders

Our complete range of Managed IT Services

IT Support Newcastle Managed IT Support

The main difference between IT Support providers is the maturity of the support services and the capability of their people. This Australian-owned MSP provides the right combination of a national reach with a personal touch, hiring only the best Australia has to offer and making them available wherever you are.

Cloud Solutions Newcastle Cloud Services

When choosing a Managed Cloud platform, whether Private, Hybrid or Public, real-world outcomes matter. Working with a cloud solutions provider based in Newcastle means that you can talk in person with your cloud provider to explain your needs and assess your options.

Managed Cybersecurity Newcastle Cybersecurity

Keep your business safe with a Managed Security Services Provider with the right technical expertise and know-how. Get the peace of mind that comes from knowing that your local First Focus team members have the backing of a national organisation with decades of industry experience.

Virtual CIO Newcastle vCIO services Newcastle

A Chief Information Officer (CIO) helps an organisation make the most of its IT investments. With a Virtual CIO (vCIO), every organisation can have a senior executive to guide and manage their IT. Our vCIO services put you in the driver’s seat – you tell us what you want to achieve, and we tell you how best to get there. Our vCIO services help take the guesswork out of strategic IT success.

Unified Communications Expert Newcastle Communications

With the growing need to be geographically flexible comes the demand for ICT solutions that enable collaboration regardless of location. Our Australian-based Unified Communications experts can help you integrate voice, video, messaging, presence, and conferencing to enable streamlined efficiencies while also managing the services provided.

End User Computing and Device Management Newcastle End User Computing

Managed IT support isn’t just about looking after networks and servers – it’s also about ensuring that your end-users have the devices and support they need to perform at their best. Give your end-users the flexibility they want while enabling the insights and control you need with a professional end-user computing solution run by people in your city.

Application Support Newcastle App Management

You need to pick suitable applications to support collaboration. You also need to make sure that you balance the productivity enabled with the ongoing costs of licensing and hardware requirements. Get the support you need to make the most from your application choices with simple software migration, controlled accessibility, and complete end-to-end support.

Connectivity Solutions Newcastle Connectivity

Connectivity is at the core of every thriving IT environment. It’s essential to get the right mix of services for your needs. Our on-site technicians can help ensure that you have the right connectivity solution for your needs and that installation is as smooth as possible. Couple that with the ongoing connectivity management, and you have friction-free connectivity.

Professional IT Services Newcastle Professional Services

How can you ensure you’re getting value out of your IT projects? Our Newcastle-based IT professional services make it easy, with fixed-fee solutions free from sales, commissions, and lock-in contracts. Our experienced Professional Services team can visit you remotely or in person to perform no-commitment consultations, with any IT projects delivered on time and within budget.

ISO 9001 Quality, 14001 Environment, 27001 Security

Our Process & Our People

The measurable difference between managed service providers is the maturity of the support processes and the capability of their people. Our overall business model is simple yet incredibly powerful, with the net result being a world-class customer service experience.

  1. We recruit our technicians based on values, not based on technical skill alone. We can teach technical skills, but it’s much harder to teach a customer service ethic, teamwork, and integrity.
  2. Our service desk and engineering teams are distributed across all Australian states, New Zealand and Manila, allowing us to recruit from a broad talent pool.
  3. We have invested in the best remote support and administration software available, carrier-grade network monitoring software, and the best ticketing software – the right tools pay significant dividends in capability and efficiency.
  4. We continually train and re-certify our staff. We build ongoing certification incentives into our employment contracts. We provide internal promotion opportunities to ensure the best teams are retained, challenged, and developed.
  5. We have implemented real-time feedback systems to track, measure and reward high end-user satisfaction.
  6. All our critical metrics are monitored and displayed transparently on screens around our offices. We immediately know when there is a problem, and we react efficiently and effectively.
  7. We have a transparent management process based on continual staff and customer feedback, with built-in procedures to ensure execution against our internal development priorities.

Australia's #1 rated Managed Service Provider 6 years in a row

Read more testimonials here

If you want to enhance the effectiveness of your organisation, partnering with a managed services provider can offer you the support you need. At First Focus, we take a collaborative approach, taking the time to listen to your specific IT concerns and making your needs the foundation of our services. From compliance concerns to ensuring your IT is always ready to scale, we’ll work with you to ensure your technology serves your business’s goals.

We service clients in Gosford, Wollongong, Penrith, and Windsor, with field staff available across major business centres, including Norwest Business Park, Ryde, Gladesville, and Chatswood.

Our company has been partnered with First Focus for almost 5 years assisting us with all our IT support. We find our Technical Account Manager and all of the members of staff at First Focus to be very helpful and reliable in providing us with high-quality IT solutions and support.

By Kim Holt, Client Services Manager at PM Capital

Get a free personalised IT environment consultation

Best People. Expert Advice. Fast Response. Zero Risk.

At First Focus, we do things differently. We genuinely want to help you use technology to make a difference, and that starts with making sure that you have the proper support.

So our IT environment discovery sessions are free of charge. Our staff are tech-first professionals. And we don’t do commissions because we want to make sure that our services are the right fit for your needs – and that your IT environment is in a position to benefit from what we deliver.

Get your FREE personalised IT environment discovery session – either in person or over the phone – to discover how First Focus can help you use technology to make a difference.

So what are you waiting for? Call Newcastle’s best MSP on 1300 556 531 or get in touch using this form to speak with our experts about how your organisation can make the most of your IT.

Start your journey towards using technology to make a difference with the proven support of Australia’s #1 MSP. Get your free personalised IT environment assessment today.

Managed IT services are as they sound – a set of IT services is controlled and operated by a third party. As the client, you define a selection of tasks and responsibilities that you would otherwise have to perform in-house and outsource these to your chosen provider.

With managed IT services, an MSP provides professional IT support. This can take the form of managing and maintaining IT infrastructure or providing help-desk solutions to internal staff. Other MSPs offer more proactive services, including planning solutions, professional consulting, and recruitment.

Traditional IT support operates on a break/fix model. If something breaks, you take fix the issue, and perform a little maintenance along the way to keep things running. This operational IT model works well with businesses running smaller IT operations that service a limited number of users. Capital costs can be higher up front, but once the solutions are in place it’s just a matter of maintaining them and keeping enough in the budget for upkeep and repairs.

A managed IT service works alongside your organisation on a long-term basis. The provider takes on the responsibility for actively managing a set of services, ensuring they add value to the organisation. The MSP provides access to expertise and staffing capacity that you might otherwise be out of reach. Over time, the MSP becomes an integral part of normal business operations.

With a traditional outsourcing model, your organisation might reaches out to a service provider when there is a project – or a problem – that requires external expertise. There is little to no incentive for the outsourcer to offer proactive maintenance – as this could potentially remove the need for their expertise in the future.

Managed IT services offer value because their business model moves the operational service burden from the client to the service provider. The more issues you encounter, the more resources your MSP needs to use. Conversely, when the MSP puts more time and effort into ensuring you have a smooth-running IT environment, the fewer issues occur. Thus, both you and you managed IT service provider share aligned values – both want a problem-free IT environment that enhances efficiencies.

We acknowledge the Awabakal and Worimi peoples as the Traditional Custodians of the areas today known as Newcastle. We acknowledge their continued connection to the land and waters on Country where we work, that they never ceded sovereignty, and we pay our respects to Elders past, present, and emerging.