Whether you need a desktop technician for 1 week or a project manager on a 5-year contract, any of our placements can be fully backfilled by standby engineers. Which means if your technician is sick or has an emergency, we will provide alternate IT staff as part of the solution.
No “paper-only” certifications!
How many times have you interviewed a candidate with comprehensive technical certifications, but little or no useful knowledge? We have done this enough times and have enough in-house expertise to spot the difference. If you’re looking for an MCSE server engineer or a CCNA network engineer, we’ll provide you with someone who actually has that level of knowledge, as well as the piece of paper to say so.
As one of Australia’s leading IT service providers, we only employ technicians who meet our stringent technical skills and can operate effectively in billable, client facing roles. When we place a technician, you are safe in the knowledge that they have been technically screened by experts to ensure they can deliver on the scope of works required. Our technicians are exposed to a wide range of IT environments, which prepares them to hit the ground running, maximising your investment.
Technical IT staff are frequently assigned jobs that are unusually complicated, or which might exceed a pre-defined scope of works. All First Focus technical staff are able to call in additional assistance by escalating critical incidents to our specialised engineering teams. This ease of escalation allows our technical staff to handle an even broader range of issues, and this provides our customers with the security that should an emergency arise. First Focus is prepared and capable of providing immediate assistance.
First Focus is happy to integrate full time or part time on-site support solutions with broader maintenance, service desk or outsourcing agreements. We also make it easy to integrate our project and network integration services, monitoring systems and IT management tools with your on-site support personnel, to maximise efficiency and cost-effectiveness.