Business IT Support

Improve the way you work and boost productivity with customised IT solutions and services from First Focus.


Business IT Support
Business IT Support

Unlimited Business IT Support

With First Focus, you can have true 24/7 IT help whenever you need it. Access the resources of our 280+ full-time staff members – plus hundreds of certified agents and contractors – for your on-site and project work throughout regional Australia and New Zealand.

Our highly experienced IT specialists provide you with a level of service and results that is unmatched. That’s why we’re the leading MSP in the market.

We consider all situations that may interrupt your workflow and ensure you’re able to get back on your feet and continue on with your day as soon as possible.

Focus on Client Satisfaction

A constant focus on the user experience has led us to implement the best tools and methodology. Fast response and real-time feedback ensure the highest level of customer satisfaction. Whether you run a small business or large corporate company, you’ll have a trusted team of IT experts by your side who effectively understand what your unique business goals, challenges, and needs are.

From there, we provide strategic recommendations that help transform your business into the highly functioning and productive workplace that you’ve always wanted.

Business IT Support

Experience the First Focus Difference

Improve the way you work and boost productivity with customised IT solutions and services from First Focus.


Helping businesses since 2003

Advanced remote monitoring and management tools

Ticketing tool, SLA measurement and management

24/7 Australia-wide coverage

ITIL based methodology

Infrastructure and applications

Business IT Support

Talk With a Business IT Expert

Let First Focus help you select the right Business IT Services for your organisation




Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.