On-prem phone and UC solutions are the systems of choice when telephony is business-critical. While cloud-based solutions dominate much of the attention today, they can’t claim to provide the 99.9999% uptime that premium on-premises systems can.
MiVoice Business is Mitel’s premium on-prem solution. It’s ideal for businesses and government agencies with large single- or multi-site structures. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a standard system across the entire organisation, as is an advanced Contact Centre offering.
MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system in a Medical Centre is essential for both the organisation and its customers.
Many cloud-based solutions don’t give you real-time presence monitoring. Mitel’s on-premises solutions answer the needs of modern work environments where clients and staff require prompt and accurate responses in real-time.
Mitel solutions have a full feature-rich range of customer administration controls. The staff at First Focus are experts in these tools and offer an ideal support combination for any large organisation with in-house technical teams.
On-premises solutions don’t rely purely on cloud links for their call control functions. For example, if a data link fails, the systems will continue to function either as a complete system with external trunks or as a basic intercom system. This reliability is vital to sectors such as Hospitals, where redundancy is critical.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College