On-Premises Phone Systems

On-prem phone and UC solutions are the systems of choice when telephony is business-critical. While cloud-based solutions dominate much of the attention today, they can’t claim to provide the 99.9999% uptime that premium on-premises systems can.


On-premises Phone Systems
IT Support Services

mitel Unified communications

Mitel On-Premises
Phone System

MiVoice Business

MiVoice Business is Mitel’s premium on-prem solution. It’s ideal for businesses and government agencies with large single- or multi-site structures. Functionality for complex call routing, collaboration and presence are typically essential requirements, delivered via a standard system across the entire organisation, as is an advanced Contact Centre offering.

MiVoice Connect

MiVoice Connect is Mitel’s solution for organisations that need the reliability of on-premises telephony but without the more advanced requirements provided by MiVoice Business. For many smaller businesses, telephony remains the primary communications method they can’t be without. For example, a reliable phone system in a Medical Centre is essential for both the organisation and its customers.

Connectivity & Real-time Presence

Many cloud-based solutions don’t give you real-time presence monitoring. Mitel’s on-premises solutions answer the needs of modern work environments where clients and staff require prompt and accurate responses in real-time.

Advanced Administration Control

Mitel solutions have a full feature-rich range of customer administration controls. The staff at First Focus are experts in these tools and offer an ideal support combination for any large organisation with in-house technical teams.

Reliable, Autonomous Solutions

On-premises solutions don’t rely purely on cloud links for their call control functions. For example, if a data link fails, the systems will continue to function either as a complete system with external trunks or as a basic intercom system. This reliability is vital to sectors such as Hospitals, where redundancy is critical.


On-premises Phone Systems


Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

On-premises Phone Systems

Work Together Seamlessly

Let First Focus help you select and embed the right collaboration tools for your organisation.