The right conversations. Anywhere. Every time.
Your people need to reach the right person, with the right context, without thinking twice about the technology. We connect your calling, video, meetings, and contact centre to the tools and systems your team already relies on, so conversations flow and nothing gets lost between platforms, offices, or time zones.
Australia’s #1 mid-market MSP for 9 years running, Cloudtango.
Whether it’s calling through Microsoft Teams, a standalone cloud phone system, or a full contact centre, we’ll match the platform to how your business operates. From setup through to ongoing management, we don’t just get it running. We make sure it keeps enabling the conversations that matter as your business grows.
Already using Microsoft 365? Add calling directly into Teams so your people can make and receive calls from the same place they chat, meet, collaborate, and share files.
A cloud phone system that gives your people reliable calling from their desk, laptop, or mobile, across every office. Your phone goes wherever your team does, with the flexibility to scale as you grow.
Give your customer-facing teams the tools to manage inbound calls, route conversations to the right people, and deliver a better experience at every touchpoint.
A great meeting room shouldn’t need a manual. We handle the full process, from AV design and hardware selection through to procurement and installation, for boardrooms, meeting rooms, and huddle spaces.
Everything is set up to work with your calling and video platform, so your team can walk in, start a meeting, and focus on the conversation.
We’re not tied to one vendor, which means the recommendation we make is based on what fits your business, not what’s in it for us.
Our Unified Comms specialists know the strengths and limitations of every option, including the ones that single-platform providers prefer not to talk about. We’ll ask the right questions and give you honest answers, so the platform you choose matches how your business actually works.
If you’re running RingCentral, Mitel, 3CX, or another system, we’re certified partners for these platforms and can support and manage what you’ve got while you plan your next move. When you’re ready to migrate, we’ll handle the transition so your team stays connected throughout.
No matter which platform you choose, the process is the same. We keep it simple, transparent, and focused on getting your team connected with minimal disruption.
Your phone system doesn’t sit in isolation. It runs on your network, connects to your business applications, and your people rely on it every day.
That’s why it makes sense to have it managed by the same team that looks after the rest of your IT.
We take the time to understand your network, devices, and security posture. Your comms platform is built to work with everything else from day one.
No finger-pointing between your telco and your IT provider. When something breaks, there’s one team to call and we own it until it’s resolved.
Our team doesn’t earn commissions, so the platform we recommend is the one that fits your business. Our focus is on your outcomes, not ours.
With teams in every Australian state and New Zealand, your setup and support experience is the same. Wherever your people are, we’re there too.
Through our pod-based model, the same team that manages your IT also manages your comms. Nothing falls between the cracks when one team sees it all.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Yes. We handle the number porting process as part of the migration, so your team and your clients won't notice a thing.
It depends on the size of your business and the complexity of your current setup, but most migrations are completed within a few weeks. We'll give you a clear timeline before we start.
Not always. In many cases your team can use their existing devices, laptops, and mobiles. If handsets or meeting room hardware are needed, we'll handle procurement and setup.
Yes. If some of your offices run Teams and others use Zoom, we can manage both and help you consolidate when the time is right.
Your comms platform is managed by the same support team that looks after the rest of your IT. If there's an issue, there's one number to call and one team that owns it.
Whether you’re looking to move to a new platform, get more from what you’ve got, or just want an honest conversation about your options, we’re here to help.
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