Co-Managed IT Support Services

We collaborate with internal IT departments through a co-managed framework, tailoring our services to meet your specific IT needs. Consider us an integrated part of your business, available whenever and wherever you require our assistance.

Co-Managed IT Support Services
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Enterprise & Midmarket Solutions

  • National coverage with 300+ staff, located in every Australian state
  • 24 x 5 and 24 x 7 support available
  • Dedicated or shared service-desk
  • Standard, Flexible, and Bespoke service models
  • ISO-certified in Quality, Environment, and Information Security Management

Customised Managed Solutions, Designed for Mid-market & Enterprise Organisations with Internal IT Staff

We understand the complexities of enterprise-level IT infrastructure and go above and beyond to provide the extra attention you need for optimal IT performance.

Specialising in engagement models tailored to the specific dynamics of your ICT infrastructure, we ensure your internal IT team spends less time on mundane IT distractions and more time focusing on core business improvements.

Our Awards

Co-Managed Support Plans

Choose from our range of totally bespoke co-managed solutions designed entirely around the needs of your enterprise.

  • Enterprise Flex
  • Escalation Support
  • Augmentation of Staff
Co-Managed IT Support Services
Co-Managed IT Support Services

Enterprise Flex

Enterprise Flex is our modular fixed price support offering that allows you to tailor our support to your specific needs. Provided by one of our dedicated Enterprise teams who exclusively look after a handful of larger organisations, combined with our highest tier of Service Delivery Management.

You can be assured of getting the most personalised service that outsourcing can provide.

  • Dedicated Enterprise Team – personalised service & familiarity
  • Enterprise Level Service Delivery Management
  • Modular – choose the pillars of support you need

Escalation Support

Skip the frontline & speak directly with our senior technicians with Escalation Support!

Escalation support is designed for organisations who have IT staff already covering the basics and need to tap into the expanded skillset & coverage that First Focus can provide.

  • Engage directly with our Level 3 team
  • 24×7 overflow support
  • Link with our monitoring solutions
Co-Managed IT Support Services
Co-Managed IT Support Services

Staff Augmentation

Struggling to find or retain the right people, just need someone for a short time or part-time?

Our range of Staff Augmentation plans allows you to tap into our talent acquisition team. We take care of the hiring, people management, career development & payroll so you can just focus on getting the work done.

  • Full time, Short term or Part Time options
  • Options to backfill leave
  • Your team, our community (Social events, peer support)
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Unrivalled Coverage

Wherever your people are, and whenever you need us, First Focus will be there.

We operate an interconnected network of offices across Australia, backed by international teams in New Zealand and the Philippines.

Our unique distributed model means we’ll support you with the best people from our expansive talent pools.

This integrated support system enables our standard ‘follow-the-sun’ support coverage, starting in New Zealand and transitioning from the Australian east coast across to Perth. With 24×5 and 24×7 support options and the choice of support models – including both ANZ- and internationally-based operations.

use technology to make a difference

Microsoft Gold competencies and Mitel Platinum Partner status.

We are fully ISO certified across Quality, Environment, and Information Security and work within a structured continuous service improvement framework to support strict governance and compliance standards. ITIL-aligned service delivery management is an inherent component of our enterprise offering that sustains our focus on quality and ensures the highest standards of service are consistently maintained.

First Focus was the first Managed Service Provider to achieve the Australian Computer Society “TrustMark” certification for MSPs. We also have an extensive list of technical vendor certifications, including nine Microsoft Gold competencies and Mitel Platinum Partner status.

Certified Capability