Aged care providers need managed IT systems that support their services, not get in the way. Get consistent and reliable IT support services for your aged care facility.
Get a professional IT help desk for all your aged care locations. IT is an integral part of any modern organisation, touching everything from internal communications and payroll to industry-specific technologies. A full range of specialised IT support can help you focus on delivering aged care services without worrying about IT.
While Wi-Fi has been a game-changer across many industries – and aged care is no exception. Having a managed connectivity service on hand to mantain the technical aspects of connectivity in your aged care organisation lets you focus on providing care instead of wrangling network permissions.
The aged care sector presents a tempting target for cybercriminals, with its access to a wide range of contacts, resident information, and invoicing details. Our services range from Essential Eight cybersecurity framework compliance to regular staff training on phishing and other forms of social engineering, while our internal practices are ISO 27001 certified.
Whether you want to help staff access apps and data while out of the office or want to manage access securely from a central location, cloud solutions are an ideal way forward. Our Managed Cloud Infrastructure-as-a-Service (Iaas) technical solutions work with public, private, and hybrid cloud solutions, provide unlimited support, and can be modified to meet various technical requirements.
End-user computing that doesn’t break the budget.
A supervised approach to managing end-user devices does more than just control costs. A modern IT environment means enabling staff and user access on a range of devices. Our managed end-user device service makes sure the devices your people have are secure and up to date. Our capacity lets us leverage our buying power to ensure you have the latest equipment while keeping costs down. We can also design and deploy a range of operating environments that keeps your users fully connected while giving you a centralised point for system management. And all with zero sales commission.
Aged care providers need managed IT systems that support their services, not get in the way.
Aged care providers must balance service outcomes against IT costs, all while supporting some of our community’s most vulnerable members. The right mix of aged care IT planning, support, and maintenance can make a massive difference in service delivery while easing infrastructure planning and maintenance burdens.
First Focus is dedicated to technical excellence
We provide access to over 300 professional IT experts Australia-wide, including 24×7 IT helpdesk support, technical account management, roaming site technicians, and vCIO services.
Aged care providers have a duty of care to their residents. And while every residence is different, the levels of care should remain high and consistent. The same goes for the IT solutions used in aged care. First Focus works hard to ensure your IT services match these demands for consistency and flexibility, with agile technology and support packages that can scale as needs change and experienced technical account managers on hand to help you manage ongoing changes.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College