IT Support For Aged Care Services

Aged care providers need managed IT systems that support their services, not get in the way. Get consistent and reliable IT support services for your aged care facility.


Aged Care IT Support Services
IT Support Services


IT Solutions That Support
Aged Care Services

Managed Cloud Services

Whether you want to help staff access apps and data while out of the office or want to manage access securely from a central location, cloud solutions are an ideal way forward. Our Managed Cloud Infrastructure-as-a-Service (Iaas) technical solutions work with public, private, and hybrid cloud solutions, provide unlimited support, and can be modified to meet various technical requirements.

Give Users Equipment That Makes A Difference

End-user computing that doesn’t break the budget.

A supervised approach to managing end-user devices does more than just control costs. A modern IT environment means enabling staff and user access on a range of devices. Our managed end-user device service makes sure the devices your people have are secure and up to date. Our capacity lets us leverage our buying power to ensure you have the latest equipment while keeping costs down. We can also design and deploy a range of operating environments that keeps your users fully connected while giving you a centralised point for system management. And all with zero sales commission.


Aged Care IT Support Services

Does Your IT Infrastructure Support Aged Care Services?

Aged care providers need managed IT systems that support their services, not get in the way.

Aged care providers must balance service outcomes against IT costs, all while supporting some of our community’s most vulnerable members. The right mix of aged care IT planning, support, and maintenance can make a massive difference in service delivery while easing infrastructure planning and maintenance burdens.

  • Support employees and residents with 24×7 IT support
  • Enhance efficient workflows with managed IT connections
  • Enforce data compliance with expert cybersecurity
  • Enable application access with secure cloud solutions
  • Grow user satisfaction with devices that meet your needs and budget
Aged Care IT Support Services

Results-driven IT

First Focus is dedicated to technical excellence
We provide access to over 300 professional IT experts Australia-wide, including 24×7 IT helpdesk support, technical account management, roaming site technicians, and vCIO services.

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Aged Care IT Support Services

Discover Technical Excellence In Aged Care IT

Aged care providers have a duty of care to their residents. And while every residence is different, the levels of care should remain high and consistent. The same goes for the IT solutions used in aged care. First Focus works hard to ensure your IT services match these demands for consistency and flexibility, with agile technology and support packages that can scale as needs change and experienced technical account managers on hand to help you manage ongoing changes.

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Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.