Collaboration today means allowing the right people to get access to the information they need, when and wherever they need to. Teams are increasingly distributed, working in different locations and time zones. Yet they all need access to the same data and knowledge.
There are many technology platforms designed to enable collaboration, with Microsoft Teams and Slack being two of our favourites. Unlike software from 10 years ago, these Software-as-a-Service platforms are incredibly simple to start using. But the real benefit comes from how they are used and embedded within the business. This is where First Focus can help.
Like any complex software application, there are many things to consider when rolling out a communications platform such as Teams or Slack. Permissions, site structure, user training, access and security, document management, desktop applications, performance, auditing and governance, backup and disaster recovery, data migration – all need to be implemented correctly.
Our experts will ensure that your organisation can make the most of your collaboration platform, by setting it up correctly and training staff in its use.
Video Conferencing is a standard requirement of most modern offices, especially those with branch offices or staff working remotely. First Focus can provide your complete Video Conferencing solution including:
Both Microsoft Teams and Slack combine functions such as: Instant messaging, audio and video calling, screen sharing, and document sharing. Teams and Slack integrate with a huge number of applications. Teams takes this further by combining all the features of Office 365 into a single platform. Using Teams for collaboration, together with Office 365, provides co-authoring of documents and video conferencing. Plus all of the benefits of apps and services including Yammer, Planner, OneDrive and SharePoint Online.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College