Collaboration and Video Conferencing

Collaboration today means allowing the right people to get access to the information they need, when and wherever they need to. Teams are increasingly distributed, working in different locations and time zones. Yet they all need access to the same data and knowledge.

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Collaboration When And Wherever You Need It

There are many technology platforms designed to enable collaboration, with Microsoft Teams and Slack being two of our favourites. Unlike software from 10 years ago, these Software-as-a-Service platforms are incredibly simple to start using. But the real benefit comes from how they are used and embedded within the business. This is where First Focus can help.

Collaboration Considerations

Like any complex software application, there are many things to consider when rolling out a communications platform such as Teams or Slack. Permissions, site structure, user training, access and security, document management, desktop applications, performance, auditing and governance, backup and disaster recovery, data migration – all need to be implemented correctly.

Our experts will ensure that your organisation can make the most of your collaboration platform, by setting it up correctly and training staff in its use.

Video Conferencing

Video Conferencing is a standard requirement of most modern offices, especially those with branch offices or staff working remotely. First Focus can provide your complete Video Conferencing solution including:

customisation to fine-tune the system to specific needs.
fully-featured Contact Centre capability.
Software selection e.g. Microsoft Teams, Skype For Business, Zoom, Webex, GoToMeeting
Hardware procurement including TVs, conferencing devices, cameras, room controllers; organise electrical and cabling works
Setup and configuration of hardware/software, integration with existing voice and collaboration tools
Network management e.g. QoS
User training

Which Collaboration tool is right for your Organisation?

Both Microsoft Teams and Slack combine functions such as: Instant messaging, audio and video calling, screen sharing, and document sharing. Teams and Slack integrate with a huge number of applications. Teams takes this further by combining all the features of Office 365 into a single platform. Using Teams for collaboration, together with Office 365, provides co-authoring of documents and video conferencing. Plus all of the benefits of apps and services including Yammer, Planner, OneDrive and SharePoint Online.

Work Together Seamlessly

Let First Focus help you select and embed the right collaboration tools for your organisation.

Testimonials

Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines

BMT WBM

Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.

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