We help people use technology to make a difference
As a leading Managed Service Provider, First Focus provides high-quality, reliable and cost-effective managed IT services to help your organisation succeed with IT. Our proven combination of enterprise-grade cloud technology, breadth of specialists, and fast, personalised service, provides world-class IT you can rely on. Receive proactive IT assistance from local experts based throughout Australia, New Zealand, and the Philippines.
Australia's highest-rated Managed Service Provider winner 6 years in a row
Say No to Lock-In Contracts
Great partnerships are built on customer value, not fixed-term agreements. Our flexible terms and service guarantees remove your commercial risk, so you can lock in superior performance.
Managed IT to the Highest Standards
Silence your IT noise and get on with business.
Learn more about the difference First Focus can make to your organisation. Call us on 1300 556 531.
What our clients say
Case Study
ICT Renewal Project Builds Collaboration
A complete infrastructure refresh by the WA Institute of Sport has released the handbrake on collaboration and IT performance.
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Case Study
How to Power Future ICT Innovation
Agile Microsoft Azure ICT infrastructure gives Energy Action the scalable tools it needs to develop new innovative solutions while managing costs.
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Case Study
Changing MSPs: A Client's View of the Transition
Changing IT support providers can be a daunting experience. So how does it feel from the client's perspective?
LEARN MOREWhy you can Trust First Focus
Credible, Reliable and Personal.
Our People and Processes
Our Managed Services model is simple, yet incredibly powerful.
Your Outsourced IT Department
Extend your IT capability and flexibility
Proactive Managed Services
Use technology to make a difference
Zero Risk IT
Everything we do at First Focus is designed to reduce your risk and build trust, so you can be confident that our interests and actions are totally aligned with your goals.
Our ‘no risk’ approach means we have no lock-in contracts. We pay no sales commissions, employ no specialist sales staff and are vendor agnostic.
Effective managed IT support requires your complete confidence in our integrity and capability. That’s why your customer satisfaction is our most important metric. Each client relationship includes your personal Technical Account Manager to ensure your IT is professionally managed while you concentrate on business.
Focusing on you is why First Focus is one of Australia’s most successful specialist providers of Managed Services. Since 2003, we’ve expanded to 280+ IT professionals, providing a complete range of IT services. Our industry recognition includes numerous awards, including being the first Managed Service Provider to achieve the Australian Computer Society Trust Mark accreditation.
World Class Managed Services
As your IT service provider, First Focus greatly extends your business capability. You’ll have access to expert independent strategic advice, IT infrastructure, and technical skills that few organisations in Australia or New Zealand can match.
Our Service Desk and Engineering teams are located in Sydney, Melbourne, Perth, Brisbane, Adelaide, Wollongong, Hobart, Auckland, and Manila, providing a broad talent pool. We recruit based on our values, employ full-time staff and continually invest in them. Dedicated Team Leaders, Service Delivery Managers, and Technical Account Managers ensure our Managed Services are delivered with full accountability and maximum efficiency.
We use the best remote support and administration software, carrier-grade network monitoring and premium ticketing tools. Constant customer feedback systems track each client’s satisfaction, with responses prominently displayed so we can react efficiently and effectively.
We help companies across Australia take control of their information technology
First Focus makes technology work for you. We help businesses get the most value from their IT by correctly identifying where to invest and delivering cost-effective IT solutions.
Today, it makes more sense than ever to rely on a managed IT service provider to navigate through the ever-changing IT world. Instead of hiring a service desk, network operations team, cloud team, and tech support team, you can rely on First Focus to be your all-in-one managed service provider.
As a leading managed service provider in Australia, we offer a wide variety of solutions for your business, including support, security and consulting services. Companies across the country have been relying on us to provide them with:
- Â Â Â Â Professional Services
- Â Â Â Â Cloud Support
- Â Â Â Â Communications
- Â Â Â Â Connectivity
- Â Â Â Â End-User Computing
Benefits of First Focus Managed Services
As a managed service provider, First Focus understands that your business is unique, and your technology needs are just as unique. We work with our clients, listening to their goals and aspirations, so we can help you get the most from your IT budget.
We provide you with in-depth, managed IT solutions that suit your organisation today. With the flexibility to scale to support your future success.
- Â Â Â Â Our proactive approach to providing your solution means you will have significantly less downtime, keeping your staff productive.
- Â Â Â Â 24/7 helpdesk services are available for your business. When you need us, we will be there.
- Â Â Â Â Peace of mind in knowing you have a skilled IT team at your disposal for any situation that may arise. Our team is dedicated to your success.
- Â Â Â Â Comprehensive cybersecurity from cybersecurity experts. Protecting your data, devices, customers and employees.
- Â Â Â Â Our experts never stop learning. We stay updated on the latest technologies and infrastructure, so we can pass that knowledge on to you.