As a business leader responsible for IT, you don’t just need someone to keep the lights on, you need a strategic partner who helps you do more with technology, not just manage what you have.
Australia’s #1 rated MSP for businesses with 20–200 staff, 8 years running.
Trusted by over 300 Australian businesses | 24/7 support across all states | 300+ IT professionals
Your business is scaling. Your IT partner should too.
You’re probably experiencing at least one of these scenarios:
Outgrowing Their Capabilities
When you started, they were perfect. Now you’re exploring cloud migration, implementing AI tools, or expanding to new locations and suddenly they’re out of their depth. Your MSP should scale with your ambition, not limit it.
Surprise Issues That Could’ve Been Prevented
A server goes down. A backup fails. A security gap gets exploited. And every time, it’s the same story: “We didn’t know that would happen.” Proactive monitoring should mean problems get fixed before you ever know they existed.
Endless problem handoffs
You explain the problem to the service desk. They escalate to Level 2. Level 2 doesn’t have context. You explain again. The specialist who actually understands your environment is “unavailable.” Your IT partner should know your business as well as you do.
Sound familiar? You deserve an IT partner who eliminates these frustrations, not one who contributes to them. See how First Focus stacks up against other MSPs here.
Most MSPs tie you up in long contracts. We back ourselves with flexible month-to-month support, so you only stay if we deliver.
We’ll leverage AI & automation to optimise your costs, strengthen compliance, and improve employee and customer experience.
Through our Teams-integrated portal, you’ll have live ticket insights, real-time support chat, and budget certainty for total visibility.
Or call 1300 556 531
Many mid-market businesses outgrow their managed service provider. Their business scales, but their MSP doesn’t keep up. They still want personal attention, but need stronger support, deeper expertise and a broader range of IT services.
That’s why we built our pod-based service delivery model.
Each client gets a semi-dedicated pod: a small, stable team that only looks after a limited group of customers. Because your team knows you and you know them, you get faster resolution, better communication and a Super-Green experience every time.
First Focus Services
Get the IT support you need, when you need it. Our local team provides rapid on-site and remote assistance across Australia, New Zealand, and the Philippines ensuring your technology stays operational and your business stays productive.
Transform your business with intelligent automation and AI-powered tools. Our enterprise-grade artificial intelligence solutions are tailored to your specific needs, helping you automate workflows, unlock insights, and stay ahead of the competition.
Protect your business from cyber threats with comprehensive security solutions. From Essential 8 compliance to threat monitoring and incident response, our integrated services provide multi-layered defense that keeps your business safe and compliant.
Run the right Managed Cloud solution for your needs. Our integrated Cloud infrastructure, IT support services and Cybersecurity mean your complete IT environment is expertly managed.
Merge your messaging, voice, and conferencing capabilities using a variety of Unified Communications solutions that enhance collaboration, whether you have 20 staff or 200 employees.
Maximise efficiency and minimise downtime with enterprise-grade managed network and business connectivity services. We ensure your business stays connected when it matters most.
CloudTango, a leading authority in the Australian IT industry, has recognised First Focus as the #1 MSP for mid-market businesses for eight consecutive years. This prestigious ranking reflects our dedication to delivering innovative IT solutions and our commitment to exceeding customer expectations.
We’re also proud winners of the Channel Partners MSP 501 program, which recognises the world’s most successful and innovative managed service providers.
Testimonials
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Our job is to help you exceed expectations in your role, to provide you with what we call a
Super-Green Experience™.
Here’s how we make that happen:
We have a consistent focus on enhancing your digital experience, focusing on self-service and clear (not clever) comms.
Same Day SLA™ (Service Level Agreement) applies to all customers, providing best in market response times.
Every day, every time, every department – no exceptions. Our team is focused on you and understand what a Super-Green experience looks like.
We keep you in the loop – proactive updates and expert insights via the platforms you feel most comfortable using.
When you’re trusting a provider to manage your IT, you want assurance they’ve got the right systems, tools, and qualified people in place. First Focus meets strict international and industry standards for quality, security, and operational control – so you can get consistent reliable service you can count on.
Certified ISO 9001 Quality Management System
Certified ISO 14001 Environmental Management System
Certified ISO 27001 Information Security Management System
ACS Trust Mark
The Australian Computer Society (ACS) Trust Mark program provides independent quality assurance regarding IT service providers’ internal procedures and controls. First Focus is accredited in both Managed Services and Cloud categories.
How we partner with you
We focus on fixing problems before they arise, keeping IT noise low and critical operations running smoothly. Our approach is simple: prevent > detect > respond.
With a presence in every Australian state plus Auckland, we provide round-the-clock access to experienced IT specialists—no matter where you’re located. Local expertise, national reach.
Our follow-the-sun model means early-bird and night-owl operations receive ongoing support whenever needed. We’re staffed for your schedule, not ours.
Your Technical Account Manager is your strategic ally in navigating IT solutions, support, and projects. They get to know your business, understand your goals, and advocate for your success.
Choose from our onshore service desk (Australian-based specialists) or offshore service desk (extended hours, cost-effective). Or combine both for 24/7 coverage that fits your budget.
We deliver complex multi-site projects and provide comprehensive assistance to multi-branch organisations. Whether you need on-site presence in one location or ten, we’ve got you covered.
F-Connect isn’t just an IT support tool – it’s your command centre for visibility, control, and results. Built for business leaders like COOs, CFOs, and GMs, F-Connect delivers:
Want to see how F-Connect helps you reduce downtime, improve accountability, and streamline decision-making?
Most transitions are completed within 6-8 weeks. We handle the detailed work: environment assessment, documentation, team training, and cutover planning. Our approach minimises disruption. Many clients tell us operations actually run more smoothly during the transition than they did before.
We're happy to work with your timeline. Many clients start planning 90 days before their contract expires. We can begin the assessment and transition planning while you're still under contract, so you're ready to go when it ends. Some clients find the improvements justify exiting early, but that's entirely your call.
We offer transparent per-user-per-month pricing starting from $149/user. This includes comprehensive IT support, cybersecurity, monitoring, and access to F-Connect. Custom quotes account for specific needs like onsite support, specialised security requirements, or complex infrastructure. No hidden fees or surprise charges.
You choose and you can change it as your needs evolve. Some clients use onshore during business hours and offshore for extended coverage. Others prefer 100% onshore or 100% offshore. We're flexible because every business has different priorities.
We have succession plans for every client relationship. If your TAM moves on, we introduce a transition partner who's already familiar with your account. The average TAM tenure at First Focus is 5.2 years (compared to an industry average of 1.8 years), so this happens rarely.
That works well. We often partner with internal teams, filling gaps in expertise, providing after-hours coverage, and handling projects your team doesn't have capacity for. Many clients use us to complement their IT team rather than replace it.
All client data is stored in Australian data centres. We're Privacy Act compliant and follow Australian Cyber Security Centre guidelines. Our security practices are ISO 27001 certified, and we maintain detailed documentation for compliance requirements.
Ready to Make the Switch?
Switching IT providers feels like a big decision, and it is. But it doesn’t have to be complicated. We handle the transition process carefully, ensuring minimal disruption while setting you up for long-term success.
800+ Australian businesses have made the switch to First Focus. They tell us the hardest part was waiting so long to do it.
Fill out the form and we’ll be in touch within one business day to discuss whether we’re a good fit for each other.
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