IT Support For Not-For-Profit

Not-for-profit organisations need managed IT systems that support their mission, not get in the way. Get consistent and reliable IT support services for your non-profit org.


Not-for-profit IT Support Services
IT Support Services

Not-For-Profit IT SUPPORT

IT Solutions Supporting Your
Not-for-profit Mission

24/7 Non-profit IT Support

IT is an integral part of any modern NFP. A full range of IT assistance can give your projects the support they need to get results. First Focus offers month-to-month support plans, with professional IT help desks, on-site visits, and remote support services available as managed services or in a co-managed capacity.

Simplified Device Management

Enterprises and NFPs alike have realised the benefits of a controlled approach to managing end-user devices. A modern IT environment means enabling staff and volunteers to work anywhere, on a range of devices, while controlling costs. We can roll out a range of operating environments that keep your staff fully engaged while saving you time and money.

Cyber Security Services

Strengthen your digital security to protect valuable data. Not-for-profit organisations make tempting targets for cybercriminal activities. Contact databases, membership lists, and donor information all require expert security. First Focus can help secure your data and make sure you reach specific IT compliance requirements.

Managed Cloud Services

Whether you’re interested in enabling staff access to apps and data or want to use remote compute resources to gain business intelligence insights, First Focus can help. Our vendor-agnostic approach means we work with all major providers, including our own Private Cloud, Amazon Web Services (AWS) and Microsoft Azure.

IT Consulting That Matches Your Budget

Get expert ICT planning from a vCIO.

The world of NFP organisations can be competitive. When it comes to ICT planning, it pays to get professional insights. While a chief information officer (CIO) may be outside the needs or budgets of all but the largest non-profits, a virtual CIO (vCIO) can deliver the same results without hiring additional staff. Our experienced professionals offer strategic IT planning and consulting designed around your needs. So you can identify IT opportunities that help your organisation run more efficiently, with solutions that meet your proposal processes and IT budget cycles.

vCIO Services

Not-for-profit IT Support Services

Does your not-for-profit IT support fit your mission?

IT that works with you. 

Not-for-profits (NFPs) face several common challenges, which often include the need to control service delivery costs, manage mobile workforces and protecting sensitive client data. All while ensuring any IT distruption for staff is minimised so they can focus on client outcomes. The right mix of IT strategy, support, and proactive advice can make a massive difference in service outcomes while easing infrastructure planning and maintenance burdens.

  • Support workflows with dedicated IT support.
  • Enhance collaboration with managed end-user devices.
  • Protect valuable data with effective cybersecurity services.
  • Simplify routine tasks with secure cloud solutions.
  • Build an ICT plan that meets your needs and budget.
Not-for-profit IT Support Services

Results-driven IT

First Focus is dedicated to technical excellence
We provide access to over 300 professional IT experts Australia-wide, including 24×7 IT help desk support, technical account management, roaming site technicians, and vCIO services.

Contact Us

Not-for-profit IT Support Services

Support your services with the best in not-for-profit IT

While there are common issues, every NFP organisation is different. And each project has unique requirements. Agile technology and support packages, that can easily scale up and down as required, provide the flexibility NFPs crave. Partnering with a managed service provider like First Focus ensures you have the right mix of infrastructure, access, and support to meet your organisational objectives.

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Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.