Not-for-profit organisations need managed IT systems that support their mission, not get in the way. Get consistent and reliable IT support services for your non-profit org.
IT is an integral part of any modern NFP. A full range of IT assistance can give your projects the support they need to get results. First Focus offers month-to-month support plans, with professional IT help desks, on-site visits, and remote support services available as managed services or in a co-managed capacity.
Enterprises and NFPs alike have realised the benefits of a controlled approach to managing end-user devices. A modern IT environment means enabling staff and volunteers to work anywhere, on a range of devices, while controlling costs. We can roll out a range of operating environments that keep your staff fully engaged while saving you time and money.
Strengthen your digital security to protect valuable data. Not-for-profit organisations make tempting targets for cybercriminal activities. Contact databases, membership lists, and donor information all require expert security. First Focus can help secure your data and make sure you reach specific IT compliance requirements.
Whether you’re interested in enabling staff access to apps and data or want to use remote compute resources to gain business intelligence insights, First Focus can help. Our vendor-agnostic approach means we work with all major providers, including our own Private Cloud, Amazon Web Services (AWS) and Microsoft Azure.
Get expert ICT planning from a vCIO.
The world of NFP organisations can be competitive. When it comes to ICT planning, it pays to get professional insights. While a chief information officer (CIO) may be outside the needs or budgets of all but the largest non-profits, a virtual CIO (vCIO) can deliver the same results without hiring additional staff. Our experienced professionals offer strategic IT planning and consulting designed around your needs. So you can identify IT opportunities that help your organisation run more efficiently, with solutions that meet your proposal processes and IT budget cycles.
IT that works with you.
Not-for-profits (NFPs) face several common challenges, which often include the need to control service delivery costs, manage mobile workforces and protecting sensitive client data. All while ensuring any IT distruption for staff is minimised so they can focus on client outcomes. The right mix of IT strategy, support, and proactive advice can make a massive difference in service outcomes while easing infrastructure planning and maintenance burdens.
First Focus is dedicated to technical excellence
We provide access to over 300 professional IT experts Australia-wide, including 24×7 IT help desk support, technical account management, roaming site technicians, and vCIO services.
While there are common issues, every NFP organisation is different. And each project has unique requirements. Agile technology and support packages, that can easily scale up and down as required, provide the flexibility NFPs crave. Partnering with a managed service provider like First Focus ensures you have the right mix of infrastructure, access, and support to meet your organisational objectives.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College