IT Staff Augmentation

Unlike recruitment companies or labour hire organisations, our background in total IT support gives our customers a range of business benefits. We offer all the advantages of a professional recruitment organisation, with none of the disadvantages.


IT Staff Augmentation
IT Staff Augmentation

Find the Best IT Staff

First Focus provides a range of staffing solutions to clients all over Australia and New Zealand. Our flexibility and coverage allow us to meet a diverse range of business requirements, and we can provide staff with a variety of certifications and experience.

More than a Recruitment Agency

While some of our placements are for traditional full-time permanent staff, unlike a recruitment agency we can provide flexible placements of professional IT staff in any combination of 1-5 days per week, and/or 1-8 hours per day. We can do this by using our large team of existing full-time support staff and spreading the workload across our team.

We can also provide full backfill for sick leave and annual leave, and we can cater for after-hours requirements, emergency escalations, or standby services. We understand that every customer is unique, and we are happy to develop a solution to meet your requirements.

IT Staff Augmentation
IT Support Services

staff augmentation Services

Our Advantage

Integrated Solutions

First Focus is happy to integrate full time or part time on-site support solutions with broader maintenance, service desk or outsourcing agreements. We also make it easy to integrate our project and network integration services, monitoring systems and IT management tools with your on-site support personnel, to maximise efficiency and cost-effectiveness.

Certified & Experienced

How many times have you interviewed a candidate with comprehensive technical certifications, but little or no useful knowledge? We have done this enough times and have enough in-house expertise to spot the difference. If you’re looking for an MCSE server engineer or a CCNA network engineer, we’ll provide you with someone who actually has that level of knowledge, as well as the piece of paper to say so.

Practical Skills

As one of Australia’s leading IT service providers, we only employ technicians who meet our stringent technical skills and can operate effectively in billable, client facing roles. When we place a technician, you are safe in the knowledge that they have been technically screened by experts to ensure they can deliver on the scope of works required. Our technicians are exposed to a wide range of IT environments, which prepares them to hit the ground running, maximising your investment.

Escalation Paths

Technical IT staff are frequently assigned jobs that are unusually complicated, or which might exceed a pre-defined scope of works. All First Focus technical staff are able to call in additional assistance by escalating critical incidents to our specialised engineering teams. This ease of escalation allows our technical staff to handle an even broader range of issues, and this provides our customers with the security that should an emergency arise.

Full Backfill

Whether you need a desktop technician for 1 week or a project manager on a 5-year contract, any of our placements can be fully backfilled by standby engineers. Which means if your technician is sick or has an emergency, we will provide alternate IT staff as part of the solution.

Follow the sun support

Genuine 24/7 Support

Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.


IT Staff Augmentation


Don’t Just Take Our
Word for it

David Abela

Finance Manager, Proximo Spirits Australia

First Focus has been helping this business with our IT needs for almost 10 years. As we have grown and gone through changes, First Focus have helped every step of the way and ensured our systems are up to date with a constantly evolving IT environment. Their service and knowledge is exceptional and their constant monitoring of our IT environment means we can all focus on our core business.

Michael Feliciano

Director of Corporate Services, Royal Australasian College of Dental Surgeons

When COVID hit, First Focus swiftly implemented a number of projects to improve the security and stability of our IT systems and support a remote work environment. I highly recommend First Focus to any company that wants a future-facing IT infrastructure managed by people you can trust.

Chen Chen

IT Infrastructure Manager at Australia Post FDS

As a division of Australia Post we must maintain a high level of security to protect customer data and the First Focus’ Managed network and Firewalls provide us with this. The level of support they provide for our cloud infrastructure is second to none, which is crucial to the continued day-to-day operations of our business.

Nayyar Ghaznavi

CIO at Rexel Holdings Australia

The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.

Drew Auld

CIO, Nesuto Australia and New Zealand

First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.

Luna Lu

Executive Assistant, CI Australia PTY LTD

CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.

Kate Smart

Renu Energy

We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.

Philip Haines


Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.

Mike Wells

General Manager, Ranbury Management Group

Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.

Caitlin Hughes

Corporate Services Manager, Harrier Group

Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.

Adam Butler

Technology Manager, Redlands College

First Focus aren’t just suppliers, they think about the desired outcome and suggest the best way to overcome the problem.