Unlike recruitment companies or labour hire organisations, our background in total IT support gives our customers a range of business benefits. We offer all the advantages of a professional recruitment organisation, with none of the disadvantages.
First Focus provides a range of staffing solutions to clients all over Australia and New Zealand. Our flexibility and coverage allow us to meet a diverse range of business requirements, and we can provide staff with a variety of certifications and experience.
While some of our placements are for traditional full-time permanent staff, unlike a recruitment agency we can provide flexible placements of professional IT staff in any combination of 1-5 days per week, and/or 1-8 hours per day. We can do this by using our large team of existing full-time support staff and spreading the workload across our team.
We can also provide full backfill for sick leave and annual leave, and we can cater for after-hours requirements, emergency escalations, or standby services. We understand that every customer is unique, and we are happy to develop a solution to meet your requirements.
First Focus is happy to integrate full time or part time on-site support solutions with broader maintenance, service desk or outsourcing agreements. We also make it easy to integrate our project and network integration services, monitoring systems and IT management tools with your on-site support personnel, to maximise efficiency and cost-effectiveness.
How many times have you interviewed a candidate with comprehensive technical certifications, but little or no useful knowledge? We have done this enough times and have enough in-house expertise to spot the difference. If you’re looking for an MCSE server engineer or a CCNA network engineer, we’ll provide you with someone who actually has that level of knowledge, as well as the piece of paper to say so.
As one of Australia’s leading IT service providers, we only employ technicians who meet our stringent technical skills and can operate effectively in billable, client facing roles. When we place a technician, you are safe in the knowledge that they have been technically screened by experts to ensure they can deliver on the scope of works required. Our technicians are exposed to a wide range of IT environments, which prepares them to hit the ground running, maximising your investment.
Technical IT staff are frequently assigned jobs that are unusually complicated, or which might exceed a pre-defined scope of works. All First Focus technical staff are able to call in additional assistance by escalating critical incidents to our specialised engineering teams. This ease of escalation allows our technical staff to handle an even broader range of issues, and this provides our customers with the security that should an emergency arise.
Whether you need a desktop technician for 1 week or a project manager on a 5-year contract, any of our placements can be fully backfilled by standby engineers. Which means if your technician is sick or has an emergency, we will provide alternate IT staff as part of the solution.
Follow the sun support
Starting early in Auckland and transitioning from the east to west coast of Australia and Manila throughout the day, receive genuine 24/7 service.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings AustraliaThe team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New ZealandFirst Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTDCI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu EnergyWe are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBMOver the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management GroupSince we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier GroupOur people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College