First Focus takes out top Australian MSP award

First Focus has been named as the leading Managed Service Provider in Australia for the third consecutive year.

Cloudtango, the world’s largest MSP directory, has announced its MSP50 Australia 2020 awards, with First Focus again heading the list of local MSPs. The Cloudtango awards involve a comprehensive worldwide screening and assessment process among thousands of MSPs.

“Achieving the #1 ranking for Australian MSPs, for the third year in a row, reflects our commitment to the customer experience in everything we do. This starts the moment a prospective customer looks at our website through to an end-user calling our service desk,” said Ross Sardi, CEO at First Focus.

“Our aim is always to help clients use technology to make a difference within their organisation, and the testimonials on Cloudtango reflect the success of our unique approach and the amazing people that make up our team,” continued Ross.

Now in its sixth year, the Cloudtango awards serve as an important industry reference by providing a fully-independent ranking of the top-performing MSPs across the globe.

When announcing the international awards, Cloudtango stated that for 2020, “the entire selection process was redesigned to better spotlight those MSPs who excel over 12 critical performance indicators, such as support services, customer satisfaction, market growth, certifications, and innovation.”

Companies that made the Top50 Australian list had demonstrated a “track record of successfully delivering premium IT services, and their willingness to put service at the heart of their offerings,” said Cloudtango.