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Rapid Response Field Service

We specialise in fixed price unlimited support offerings that combine Field Service, Remote and Service Desk. With 24/7 assistance available in all capital cities. Our Dispatch team will get our technicians on-site when you need them most.


The First Focus Advantage

  • Next business day response to over 95% of Australia and NZ
  • Back-to-back SLAs between Field Service and Service Desk
  • National Hardware and spare parts storage and provisioning
  • Hardware staging facilities in Sydney, Melbourne, Brisbane, Perth and Auckland
  • Expertise in coordinating and delivering national roll-out projects
  • Expertise in deploying national data and telephony networks
  • No need to fly technical staff to regional offices
  • Integrated coverage for multi-branch organisations or travelling executives

Learn more about how we can help

Find out which of our plans provides the level of cover that’s right for your organisation.

Find Your Plan

Field Service Coverage

First Focus provides a variety of on-site services in approximately 60 locations throughout Australia and New Zealand. Field service is provided through our branch offices located in most capital cities, and supplemented by our network of contractors in rural and regional areas.

Multi-site Specialists

Our extensive field coverage means First Focus is perfectly positioned to deliver complex multi-site projects such as national hardware and network roll-outs, and deliver comprehensive assistance to multi-branch organisations.

I wouldn’t trust anyone else with my data and my network.

By Simon Malesev - Champion Homes