Free up valuable time for your internal IT team. Whether you need scheduled maintenance, an ad-hoc site visit, or a co-managed IT model, our team of skilled field technicians means you can manage IT your way.
With staff in every state, plus our network of regional contractors, our dispatch team will ensure our technicians will be on-site when you need them. Choose from a range of services including fixed-term onsite support, schedule pre-emptive site visits, or ad-hoc visits when you need a technician fast.
First Focus provides a variety of on-site services in approximately 60 locations throughout Australia and New Zealand. Field service is provided through our branch offices located in most capital cities, and supplemented by our network of contractors in rural and regional areas.
Our extensive field coverage means First Focus is perfectly positioned to deliver complex multi-site projects such as national hardware and network roll-outs, and deliver comprehensive assistance to multi-branch organisations.
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
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