We specialise in fixed price unlimited support offerings that combine Field Service, Remote and Service Desk. With 24/7 assistance available in all capital cities. Our Dispatch team will get our technicians on-site when you need them most.
The First Focus Advantage
Next business day response to over 95% of Australia and NZ
Back-to-back SLAs between Field Service and Service Desk
National Hardware and spare parts storage and provisioning
Hardware staging facilities in Sydney, Melbourne, Brisbane, Perth and Auckland
Expertise in coordinating and delivering national roll-out projects
Expertise in deploying national data and telephony networks
No need to fly technical staff to regional offices
Integrated coverage for multi-branch organisations or travelling executives
First Focus provides a variety of on-site services in approximately 60 locations throughout Australia and New Zealand. Field service is provided through our branch offices located in most capital cities, and supplemented by our network of contractors in rural and regional areas.
Our extensive field coverage means First Focus is perfectly positioned to deliver complex multi-site projects such as national hardware and network roll-outs, and deliver comprehensive assistance to multi-branch organisations.
I wouldn’t trust anyone else with my data and my network.