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First Focus provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

Why Outsource?

For small and medium-sized organisations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.

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Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans are designed to be flexible enough to meet any support need.

While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our Total Support Essentials, Total Support and Total Support Plus range of plans.

Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans are designed to be flexible enough to meet any support need.

While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our Total Support Essentials, Total Support and Total Support Plus range of plans.

IT Support Plan Options

Our range of Total Support Plans all include the following:

Service Delivery

  • 24 / 7 Service Desk
  • Customer Portal
  • Standard SLA Support
  • Technical Account Management

Maintenance and Alerts

  • Real-time routine maintenance
  • Server & Desktop patching
  • 24 / 7 Connectivity monitoring
  • 24 / 7 Infrastructure monitoring
  • Remediation of monitoring alerts

Remote Support (Incidents and Requests)

  • Connectivity Support
  • Infrastructure Support
  • End User Support
  • Microsoft Office Support

All of the benefits of Total Support Essentials plus:

  • Full Australia / NZ-based Service Desk
  • Line of Business Software Support (up to 5 apps)

Options for:

  • Telephony Support
  • Onsite Support (Metro &/or Regional)
  • Regular Scheduled Visits

All of the benefits of Total Support plus:

  • Technical Account Management by a Senior Executive
  • Full Line of Business Software Support
  • Telephony Support
  • Onsite Support (Metro)
  • Regular Scheduled Visits

 

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For more details about the best IT Support Plan for your organisation, speak with our team now.

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