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First Focus provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

Why Outsource?

For small and medium-sized organisations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Larger organisations can benefit by adding extra capability and flexibility to their existing team, and by assigning responsibility for all IT support team functions to a specialist manager.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.

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Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans are designed to be flexible enough to meet any support need.

While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our range of support plans and bespoke services.

Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans are designed to be flexible enough to meet any support need.

While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our range of support plans and bespoke services.

IT Support Plan Options

Our range of Total Support Plans all include the following:

Service Delivery

  • 24 / 7 Service Desk
  • Customer Portal
  • Standard SLA Support
  • Technical Account Management

Maintenance and Alerts

  • Real-time routine maintenance
  • Server & Desktop patching
  • 24 / 7 Connectivity monitoring
  • 24 / 7 Infrastructure monitoring
  • Remediation of monitoring alerts

Remote Support (Incidents and Requests)

  • Connectivity Support
  • Infrastructure Support
  • End User Support
  • Microsoft Office Support

All of the benefits of Total Support Essentials plus:

  • Full Australia / NZ-based Service Desk
  • Line of Business Software Support (up to 5 apps)

Options for:

  • Telephony Support
  • Onsite Support (Metro &/or Regional)
  • Regular Scheduled Visits

All of the benefits of Total Support plus:

  • Technical Account Management by a Senior Executive
  • Full Line of Business Software Support
  • Telephony Support
  • Onsite Support (Metro)
  • Regular Scheduled Visits

 

Customised Support

Larger mid-size, enterprise, and government organisations, often with existing in-house IT teams and systems, can require extra flexibility to mix and match services and solutions.

That’s where our unique bespoke approach shines. Whether you require a dedicated service desk, need to easily scale up or down on-site resources, or have specialist requirements, we have the experience and desire to work with you to ensure the perfect fit.

First Focus may not be the cheapest, but the quality of service and the solutions focus is excellent. Our staff are very happy, and the management team are now confident that any IT issues will be resolved quickly and the communication will be smooth.

By Steve Webster, Operations Manager, Continence Foundation of Australia
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