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First Focus provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

Our IT Support Plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus offers a range of support plans designed to be flexible enough to meet any support need.

  • Ignite: Ideal for simple, cloud environments with 20 – 100 users. Benefit from the lower support costs the cloud enables.
  • Total Support: Our most popular plans. Comprehensive coverage and extensive options to tailor to your needs.
  • Super Flex: Bespoke support for larger organisations.
IT Support Services

Why Outsource?

For small and medium-sized organisations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.

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Why Outsource?

For small and medium-sized organisations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Already have an IT Team?

We also work with larger organisations with internal IT teams by adding extra capability and flexibility to their existing team, and by assigning responsibility for all IT support team functions to a specialist manager. Our co-managed solutions deliver the extra attention that larger, more complex organisations require.

View Co-Managed Support Plans

Complete Desktop to DataCentre Support

Comprehensive support coverage with a range of options to fit your needs.

Service Delivery
24 x 7 Service Desk  |  Standard SLA Support  |  Customer ‘F-Connect’ Portal
Custom User Creation Form  |  Technical Account Management

Maintenance and Alerts
Desktop Patching  |  Monthly Server Patching  |  24 x 7 Connectivity Monitoring
24 x 7 Infrastructure Monitoring  |  Remediation of Monitoring Alerts

Remote Support (Incidents and Requests)
End User Support  |  Connectivity Support  |  Server Support
Microsoft Office Support  |  App Support  |  Basic Triage of Line of Business Apps

Options include:
AU or Philippines-based Technical Account Manager  VIP Support
Dedicated 1300 Number  Custom Portal Forms, Branding, Dashboards, Reports
Line of Business Software Support  |  Telephony Support
Onsite Support  |  Regular Scheduled Visits

Designed specifically for the Cloud

Support savings for organisations with simple, cloud-only environments. 

Service Delivery
24 x 7 Service Desk  |  Standard SLA Support  Customer ‘F-Connect’ Portal
Customer ‘F-Connect’ Portal  |  Technical Account Management

Maintenance and Alerts
Desktop Patching  |  24 x 7 Connectivity Monitoring  |  Remediation of Monitoring Alerts

Remote Support (Incidents and Requests)
End User Support  Connectivity Support
Microsoft 365 Support  |  App Support – SaaS

Options include:
AU-based Technical Account Manager  |  Server Support (excluding RDS)
Server Patching  |  24 x 7 Infrastructure Monitoring
Telephony Support  |  Onsite Support  |  Regular Scheduled Visits

Bespoke Support Designed for You

Support solutions for larger organisations.

Larger mid-size, enterprise, and government organisations can require extra flexibility to mix and match services and solutions.

That’s where our unique bespoke approach shines. Whether you require a dedicated service desk, need to easily scale up or down on-site resources, or have specialist requirements, we have the experience and desire to work with you to ensure the perfect fit.

Our team will work hand-in-hand with yours, or we can manage any aspect of your IT, designed from the ground up to suit your needs.

First Focus may not be the cheapest, but the quality of service and the solutions focus is excellent. Our staff are very happy, and the management team are now confident that any IT issues will be resolved quickly and the communication will be smooth.

By Steve Webster, Operations Manager, Continence Foundation of Australia
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For more details about the best IT Support Plan for your organisation, speak with our team now.

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